● Acted as Business Continuity Consultant for 20 separate Enterprise Service Center Business Unit's (ie: Law, Compliance, Information Services, Human Resources, etc.) ● As Business Continuity Consultant, I led all exercises (ie: Tabletop's) and partnered with each individual business unit to complete Business Impact Analysis', and full reviews of yearly Business Continuity Plans.● Led Enterprise Policy Management program which included 50+ Policies and/or Standards.● Within the… Show more ● Acted as Business Continuity Consultant for 20 separate Enterprise Service Center Business Unit's (ie: Law, Compliance, Information Services, Human Resources, etc.) ● As Business Continuity Consultant, I led all exercises (ie: Tabletop's) and partnered with each individual business unit to complete Business Impact Analysis', and full reviews of yearly Business Continuity Plans.● Led Enterprise Policy Management program which included 50+ Policies and/or Standards.● Within the policy work, I partnered with Policy Owners to review policies on a regular cadence and prepare materials for Committee review and approval. ● Created Policy repository to house previous editions of polices for audit purposes.● Created automated process to notify policy owners of upcoming policies review's.● Published Policy Updates to Principal Homepage via HTML coding for each individual policy. Show less

● Oversaw the strategic direction of credit, risk management, regulatory compliance, and operational risk of a Canadian joint venture that provided underwriting services for Collabria, an agent issuing start up credit card company that grew from zero to over 400k accounts and $650MM in monthly credit card sales in a 5 yr span● Hired, onboarded and coached a team of credit analysts/underwriters that grew from 2 to 22 team members in a span of 18 months to account for 800% growth in business… Show more ● Oversaw the strategic direction of credit, risk management, regulatory compliance, and operational risk of a Canadian joint venture that provided underwriting services for Collabria, an agent issuing start up credit card company that grew from zero to over 400k accounts and $650MM in monthly credit card sales in a 5 yr span● Hired, onboarded and coached a team of credit analysts/underwriters that grew from 2 to 22 team members in a span of 18 months to account for 800% growth in business volume, with a focus on maintaining performance standards, SLA, and service delivery standards and navigating the staffing challenges that accompanied the rapid growth by focusing on optimizing employee engagement through regular performance appraisals● Managed the underwriting team that adjudicated 12,035 applications in 2017 to excess of 150,000 applications in 2019● Joined the company in its infant stages and watched it grow to 400k accounts and $600MM in assets under management● Led Credit-based Business Initiatives to increase client base from 12 to 242 credit union partners over the course of 2 years● Personal Lending Authority up to 100k for consumer, small business, and commercial accounts and provided recommendations to Board of Directors for credit lines up to $1MM● Coordinated the winddown of operations and transition of moving underwriting activities directly to Collabria Show less

● Worked with assigned relationship managers to train 220+ credit unions and their employees on various credit card products, product launches, and provided training for how to use the loan origination system.● Pursued opportunities to research and improve operations and advance the business regarding fraud prevention, information management, credit origination, account management, client services, support services, as well as influence other strategic business initiatives

● Lead the complaints and remediation process for erroneous vacancy notification for non-Wells Fargo customers● Collaborated with our property preservation vendors to reduce inaccurate vacancy notifications on non-Wells Fargo properties to avoid potential reputational risk● Facilitated meetings with Call Centers to level-set expectations for the initial notification calls reporting the erroneous vacancy notifications● Accountable for the Vendor Bill Back submission totaling… Show more ● Lead the complaints and remediation process for erroneous vacancy notification for non-Wells Fargo customers● Collaborated with our property preservation vendors to reduce inaccurate vacancy notifications on non-Wells Fargo properties to avoid potential reputational risk● Facilitated meetings with Call Centers to level-set expectations for the initial notification calls reporting the erroneous vacancy notifications● Accountable for the Vendor Bill Back submission totaling $346,000.00 from October 2015, through May 31, 2016, the related management reporting● Supported the PCI Milwaukee team through a sensitive process transition following the closure of their site● Designated as the subject matter expert for the Home Equity complaints in their transition to the PCI team● Responsible for prioritizing and resolving call center complaints, line of business complaints, and GEM inquiries for the Property Preservation Department● Facilitated team meetings to ensure all critical updates and top of mind items were delivered to the team● Responsible for preparing and auditing Corporate Proposals which validate the health of a property and outline the most cost-effective solution for repairs over $15,000.00 Show less

● Certified through WFHM’s legal department to respond to government and regulatory agencies including the Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC) on behalf of WFHM senior leaders within a year of being in the CCRG● Maintained a strong commitment to the Fair and Responsible Servicing Principles while balancing the customer experience against reputational risk, company policy and investor expectations● Subject matter expert for… Show more ● Certified through WFHM’s legal department to respond to government and regulatory agencies including the Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC) on behalf of WFHM senior leaders within a year of being in the CCRG● Maintained a strong commitment to the Fair and Responsible Servicing Principles while balancing the customer experience against reputational risk, company policy and investor expectations● Subject matter expert for the CCRG on how to respond to Validation of Debt/Posse complaints (also known as Servicing File requests)● Spearheaded feedback project for our CFPB Response Guidance pilot to streamline, as well as unify, the CFPB team member’s responses to the CFPB● Reviewed loan documentation and exceptions, files and/or on-line transactions to determine if programs, processes, and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements, and/or government regulations● Built partnerships with various business units to expedite responses and actions required for escalated concerns received from regulatory groups● Ensured corrective action on exceptions and problems identified, required data is accurately input, and proper procedures were followed, including identifying risks and/or problems are clearly documented and interacted with the appropriate parties for timely resolution● Remediated and resolved escalated issues in a professional, timely, and thorough manner to remain in compliance with regulators as well as internal Wells Fargo service level agreements● Assisted in revising and implementing procedures and job aids to remain up-to-date with regulatory guidelines● Involved in pilot programs to increase efficiency when responding to inquiries received from regulatory agencies● Performed testing on software updates to identify and track bugs and/or issues before implementing software to the entire department Show less