• Review contractual documents and discuss details with Sales, Contracts, and Management as needed to clarify goals.• Review, document, and distribute project requirements to all relevant departments.• Create and submit budgets to Accounting and then monitor progress and provide updates throughout project.• Schedule project timeline and communicate details to all stakeholders, and provide regular status updates.• Manage stakeholder expectations• Control the scope of the project.• Communicate to all internal and external stakeholders.• Manage all internal project checklists.• Manage risk by brainstorming with stakeholders, reviewing lessons learned from past projects, and developing a risk assessment.• Provide leadership on projects that promotes teamwork, dedication, accountability, open and honest communication, and mutual respect amongst project team.• Support marketing and sales activities including proposal writing and estimating.

• Develop and assign department goals consistent with company goals. Evaluate staffing needs with regard to workload and company forecast• Develop and monitor department budget, managing personnel, and activities within budget• Develop department performance indicators and track progress• Develop department personnel through training, education, teamwork, continuous coaching, and feedback• Continually look for ways to improve productivity and lower costs• Budget, schedule, and oversee Field Service and Test Engineering work• Coordinate with Accounting on customer service invoices for parts and service. Budget for and monitor standard extended warranty programs• Provide input to Sales for quotes and proposals, assist with upgrade estimates• Review contractual documents and discuss details with Sales, Contracts, and Management as needed to clarify goals.• Develop a departmental succession plan to ensure consistent department operations

• Meet with stakeholders and clients to determine the scope of work requested• Review the site and available documents of the proposed work to determine project extent, parameters, and constraints• Coordinate the development of a project design as required and review it with the client• Prepare instructions for craftsmen or contractors who will perform the work• Plan project work including defining job activity sequences, craft jurisdictions, scheduling constraints, and tools and materials needed.• Estimate the cost of the project and prepare an estimate summary for the client• Select appropriate combinations of construction resources such as Job Order Contracting, Contractor Services, and F&S Crafts & Trades to successfully complete the work. • Review staff project resources and manpower with Construction Services Management to ensure project budgets and schedules are achievable and that the best available delivery methods are utilized

• Travel to customer site for project installations, upgrades, or maintenance• Provide customer with troubleshooting via telephone and email• Provide technical training to customer• Perform factory and final acceptance with customer personnel• Maintain up-to-date customer files • Assist with acceptance quality verification, and research and development of products.

• Provide customers with troubleshooting via telephone and email• Assist with quality verification and testing on products• Assist with customer orders Process, track, and close Discrepancy Reports using our internal tracking program.• Coordinate with Project Managers and department managers to verify scope of DR and determine if quotation needs generated.• Communicate with customer about quotation, and set-up terms for payment.• Process software updates and follow-up with customer to ensure installation and product satisfaction. • Confer with customers by telephone or in person to provide information about products and parts, to take or enter orders, or to obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in service related databases.

• Read and interpret technical documentation and schematics• Assemble, install, integrate, calibrate, test, debug and repair electronic and electrical assembly systems and prototypes according to engineering data and knowledge of electrical principles.• Provide technical assistance and resolution when electrical or engineering problems are encountered.• Conduct inspections for quality control and assurance programs, reporting findings, and recommendations.• Collaborate with electrical and mechanical engineers and other personnel to identify, define, and solve developmental problems.• Modify, mark-up, and assist with the improvement of documentation.

• Maintained the driving range, baseball, and soccer fields, including mowing, lining, and stripping• Prepared the swimming pool for the opening date, by cleaning, painting, and checking waterlines and filters • Prepared the pool for the closing date, and winterized the pumps, lines, and filters

• Maintained hospital grounds, including landscaping, mowing and weeding• Professionally interacted with hospital staff and clientele• Performed basic PM’s at the facility and on equipment used by the maintenance staff• Critical thinking for proper time management, while meeting time sensitive deadlines• Established a sense of knowledge over product and service rendered• Used problem solving skill ability to work independently, and focus on deadlines to meet operational efficiencies• Worked in a team environment• Understood the importance of following set procedures for preparation and service to clientele

• Maintained the construction lab ensuring that equipment functioned, while performing general maintenance in the lab• Supported the instructor with hands-on learning and lab activities with students• Instructed undergraduate students on proper equipment usage and maintenance• Supervised students on proper equipment usage, maintaining lab safety practices, and supporting operational procedures

• Monitored and worked with safety protocols on the jobsites• Worked in a team environment that was focused on accomplishing daily tasks, along with long term projects• Used problem solving skill, ability to work independently, and focus on deadlines to meet operational efficiencies