Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor Email and Phone Number
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor work email
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Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor personal email
In my professional capacity, I was a successful business owner for over 28 years, then an unexpected Life event occurred, and I became a Brand Standards/Ops Services/Food Safety specialist for Huddle House. I am CP-FS credentialed and serve as an instructor and proctor for ServSafe. I have created and currently maintain the Audit form for RizePoint. My responsibilities extend to also managing various Metrics and creating Scorecards and Spreadsheets to track progress for each.As a frequent traveler, I often find myself on the road for 14-18 hours a day. I am proficient in organizing my calendar at least 6-8 weeks in advance. I am responsible for maintaining my per diem, which includes meals and hotel stays. Additionally, I am tasked with the regular maintenance and upkeep of my company car.I am proficient in all Microsoft Office programs, as well as RizePoint. My skills also extend to various graphic design programs, including Adobe InDesign and Illustrator.I conduct Brand audits at each location utilizing Steton and RizePoint mobile auditor. Upon completion of each audit, I generate a summary which is then disseminated to the franchise partner, the Vice President of Operations, and the Field Area Director of the specific location. This communication includes the Summary results and a PDF copy of the actual audit.I ensure all products meet **Brand Standards** and Food Safety requirements while meeting guest expectations. I assist in achieving our Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for each quarter and fiscal year. Coaching, Training and Developing our people in the field.A significant aspect of my role involves Coaching and Training our internal Team (DM's, FAD's & DO's) to ensure consistent adherence to **Brand Standards** and Food Safety practices on a daily basis using the RizePoint Auditor Form and app.I remain adaptable, transitioning into an Operational Excellence and Process People Developer during my operational visits, and also continuing my education.I uphold and execute High Ethical and Moral Standards, serving as a role model for the Brand while conducting evaluations on each unit to ensure **Brand Standards** are achieved and maintained.I have created an ongoing Operational Excellence newsletter that was distributed system-wide every Monday.
Huddle House, Inc.
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Brand Standards And Ops Services And Food Safety - Providing Support For 300 (+) Locations.Huddle House, Inc.Charlotte, Nc, Us -
Brand Standards / Ops Services / Food Safety - Providing Support For 300 (+) Locations.Huddle House, Inc. Nov 2017 - PresentGreater Atlanta Area (300+ Locations)To ensure our Brand is fully protected at all times while building strong relationships with our Franchise Partners and staff. Having and making each visit impactful.Conduct Brand audits for each location using Steton and Rizepoint software. I complete a summary for each Audit that was conducted that day detailing the areas of opportunity for that location. If a location fails the inspection, then I start the compliance process to ensure protocols are being met in case we have to take further action in the future. I have to keep meticulous records and photos for documentation regarding each visit.Maintain the company car and make sure I stay with in the per diem for expenditures on a daily/weekly/monthly basis for hotels, air fare, gas and food.I'm a Heavy traveler and plan my schedule 6-8 weeks in advance. Exceptional planning, negotiating and time management skills. Ensure all product meets Brand specifications and food safety requirements while achieving/exceeding Guest expectations. Help in achieving our KPI'S & OKR goals for each quarter and fiscal year. Make each visit impactful.One of the most important aspect of my position would be Coaching Developing & Mentoring the Team to ensure Brand Standards & Food Safety practices are being met on a consistent & daily basis.Remain flexible while pivoting into a Ops Excellence and Process people developer during my OPS visits.Maintain and execute a high ethical and moral standard, serving as an example for the Brand while performing evaluations on each unit to ensure Brand Standards are being achieved and maintained.Host every two weeks our Bi-weekly Strategic Sales Video call with all Locations using MS Teams. to discuss key tactics and visions for driving Sales. Conduct Product Test calls & Video calls regarding feedback from each Product or Promotion that is being tested.Created an Ops Excellence newsletter that's sent system wide each Monday. -
Owner/ OperatorDiscount Restaurant Equipment Supply (Sold) Jul 2016 - Jan 2018Charlotte, North Carolina AreaResponsibilities:Typically, drop ship specialists are self-employed. Like any other business owners, they must handle all licensing, tax and insurance requirements for the industries and regions in which they operate. If they have employees, they also must handle payroll, scheduling and benefits management, depending on the size of the operation. Also, drop ship specialists must solicit suppliers and negotiate deals that are profitable for both parties. This means drop shippers must have superior sales and communication skills
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Franchise Business ConsultantSalsarita'S Franchising Oct 2014 - Jun 2016United StatesPRIMARY RESPONSIBILITIESProviding ongoing support to franchisees: responsible for providing ongoing support to franchisees, which includes training, coaching, and guidance related to the franchisor's brand standards, policies, and procedures.2. Ensuring compliance with franchisor's standards: responsible for ensuring that franchisees are complying with the franchisor's standards in areas such as operations, marketing, and advertising. perform site visits, audits, and reviews to ensure that franchisees are adhering to the established standards.3. Analyzing franchisee performance: FBCs are responsible for analyzing franchisee performance, including financial reports, operations, and other key performance indicators. Based on this analysis, make recommendations to franchisees on how to improve their performance.4. Acting as a liaison between the franchisor and franchisees: act as a primary point of contact for franchisees, providing clear communication between franchisees and the franchisor. provide guidance and support on various aspects of the business, including training, marketing, and operations.5. Maintaining records and reports: responsible for maintaining accurate records and reports related to franchisee compliance, performance, and other key metrics. I use this information to identify trends, areas for improvement, and share key insights with the franchisor.6. Assisting with franchise recruitment: Help with franchise recruitment by attending trade shows, meeting with potential franchisees, and providing information on the benefits of the franchise system to prospective franchisees. -
OwnerHwy 901 Diner Mar 2008 - Jun 2014United StatesQualifications include:1. Operational Excellence: Ability to ensure smooth and efficient restaurant operations by implementing best practices, managing inventory, maintaining quality standards, controlling costs, and improving profitability.2. Financial Acumen: Knowledge of financial management principles and ability to effectively manage expenses, monitor profitability, create budgets, and conduct financial analysis.3. Marketing and Sales: Ability to create and execute effective marketing strategies, increase restaurant visibility, build customer base, and drive sales growth.4. Customer Service: Strong commitment to delivering exceptional customer service, cultivating customer loyalty, and creating a positive guest experience.5. Leadership: Proven leadership skills to manage and motivate a team, foster a culture of accountability and performance, establish clear goals, and effectively delegate tasks.6. Food Safety and Compliance: Strong understanding of local, state, and federal regulations related to food safety, health codes, and other compliance requirements.7. Innovation and Adaptability: Ability to anticipate and respond to changing market trends, identify opportunities for growth, and innovate in menu offerings, guest experience, and marketing plans.8. Communication: Excellent communication skills to interact effectively with customers, employees, vendors, and other stakeholders.
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General ManagerMoe'S Southwest Grill Aug 2004 - Jan 2008United StatesAs a general manager for Moe’s Southwest Grill, the individual is expected to be a results-oriented person who possesses strong communication skills with adequate experience. He/she must follow the work ethics set by the company and adhere to the company’s policies.Also, Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus.The most important aspect of all would be Guest service. -
OwnerMitchells Family Restaurant Feb 1988 - Jun 2004United StatesQualifications include:• Able to blend creative and administration skills to achieve restaurant staff and customer targets• Extensive experience in developing customers through well-placed marketing activities• Functional ability to manage and maintain restaurant finances including payroll, cash-in and bank liaison• Expansive awareness of culinary trends in the food service industry along with great capability of standing up to competitionCORE COMPETENCIES1. Operational Excellence: Ability to ensure smooth and efficient restaurant operations by implementing best practices, managing inventory, maintaining quality standards, controlling costs, and improving profitability.2. Financial Acumen: Knowledge of financial management principles and ability to effectively manage expenses, monitor profitability, create budgets, and conduct financial analysis.3. Marketing and Sales: Ability to create and execute effective marketing strategies, increase restaurant visibility, build customer base, and drive sales growth.4. Customer Service: Strong commitment to delivering exceptional customer service, cultivating customer loyalty, and creating a positive guest experience.5. Leadership: Proven leadership skills to manage and motivate a team, foster a culture of accountability and performance, establish clear goals, and effectively delegate tasks.6. Food Safety and Compliance: Strong understanding of local, state, and federal regulations related to food safety, health codes, and other compliance requirements.7. Innovation and Adaptability: Ability to anticipate and respond to changing market trends, identify opportunities for growth, and innovate in menu offerings, guest experience, and marketing plans.8. Communication: Excellent communication skills to interact effectively with customers, employees, vendors, and other stakeholders.
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor Skills
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor Education Details
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Business Administration And Management, General -
Concord High School3.4
Frequently Asked Questions about Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor
What company does Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor work for?
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor works for Huddle House, Inc.
What is Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor's role at the current company?
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor's current role is Brand Standards and Ops Services and Food Safety - providing Support for 300 (+) Locations..
What is Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor's email address?
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor's email address is mo****@****tas.com
What schools did Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor attend?
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor attended University Of North Carolina At Chapel Hill, Concord High School.
What skills is Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor known for?
Mitch Osborne, Cp-Fs, Servsafe Instructor / Proctor has skills like Coaching, Mentoring, Business Development Consultancy, Leadership Development, Team Leadership, Restaurant Management, New Restaurant Openings, P&l Analysis, Multi Unit, Culinary Skills, Team Building, Inventory Management.
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