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Mitch Osborne personal email
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Data-Driven, Human-Focused, Process-Oriented
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Global Director, Business Systems & RevopsG2 Feb 2023 - PresentChicago, Il, Us- Lead agile GTM and systems operations within the Revenue Org and manage a team of 5 (2 in APAC, 3 in US)- Own software and third party service budget for the Revenue Organization- Evaluate and optimize G2s software applications- Define and report on ROI and KPI metrics for software applications to determine optimal tech stack for GTM teams- Curate enterprise-level data operations and maintenance across numerous systems including CRM and BI tooling
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Manager, Business Systems & Revenue OperationsG2 Jan 2022 - Feb 2023Chicago, Il, Us- Manage a team of 4 Salesforce Admins- Orchestrate data pipeline and manage interface between Salesforce and 30+ Revenue-related tools - Own and audit software budget of $2mil+- Lead procurement for Revenue Org’s tooling- Maintain and communicate roadmap for Business Systems- Administer Salesforce and dozens of other software that interconnect to it- Analyze and optimize team performance to find areas for continuous improvement- Automate and streamline RevOps processes and augment time required for Rep interface with the software required to do their job
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Manager, Business OperationsKeeper Security, Inc. Jul 2021 - Jan 2022Chicago, Illinois, Us -
Business Intelligence & Salesforce AdministratorKeeper Security, Inc. May 2021 - Jul 2021Chicago, Illinois, Us
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Senior Manager, Business IntelligenceLogrhythm Nov 2019 - Jun 2021Foster City, California, Us- Developed data & reporting infrastructure to generate KPIs for business- Managed team and stakeholders through agile sprint planning methodology- Scaled BI operations from infancy to well-oiled machine- Led cross functional stakeholder meetings where GTM strategy was derived thanks to my reporting -
Manager, Business IntelligenceLogrhythm Jul 2019 - Nov 2019Foster City, California, Us- Provided valuable data insights to make real-time evaluations and long-term strategic decisions- Leveraged PowerBI to create data aggregations and visualizations for key performance indicators- Pull data from different systems including; Salesforce, NetSuite, ADP, SharePoint and UdemyProvide weekly, monthly and quarterly business updates and create presentations shared with Executive and Board Teams
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Support Operations ManagerLogrhythm Nov 2015 - Jul 2019Foster City, California, Us- Improve the operational systems, processes and policies in support of Customer Success’ mission- Crafted QBR presentations on Support KPI’s for executive audience- Managed CRM system migration from Parature to Salesforce Service Cloud- Salesforce Admin- Designed and implemented customer survey and accompanying methodology for responding to feedback- Created headcount modeling- Managed Lean Six Sigma Green Belt project to reduce Support backlog by 30% and increase throughput by 20% — sustained at 10% increase 6 months out- Presented QBR slides at company meetings
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Account ExecutiveEcho Global Logistics Nov 2013 - Oct 2015Chicago, Il, Us- Managed top Accounts and provided top tier support for all their shipping and billing needs- Provided project management and thought leadership to execute critical “push” campaigns for brands such as; PepsiCo, LimitedBrands, & Phillips- Oversaw billing and systems operational enhancements that led to a 20% decrease in time to collect payments from vendors- Collaborated cross functionally to solve complex problems in short windows of time- Highly regarded by clients I supported -
Assistant Head ProMedinah Country Club Jun 2013 - Sep 2014Medinah, Il, Us- Curate lesson plans and organize camps for kids and adults- Assistant in charge of managing day-to-day operations
Mitch Osborne Skills
Mitch Osborne Education Details
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University Of Wisconsin-WhitewaterFinance And Marketing -
Bradley UniversityGeneral
Frequently Asked Questions about Mitch Osborne
What company does Mitch Osborne work for?
Mitch Osborne works for G2
What is Mitch Osborne's role at the current company?
Mitch Osborne's current role is Director, Business Systems & Revenue Operations at G2.
What is Mitch Osborne's email address?
Mitch Osborne's email address is mi****@****ity.com
What is Mitch Osborne's direct phone number?
Mitch Osborne's direct phone number is (866) 384*****
What schools did Mitch Osborne attend?
Mitch Osborne attended University Of Wisconsin-Whitewater, Bradley University.
What are some of Mitch Osborne's interests?
Mitch Osborne has interest in Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Mitch Osborne known for?
Mitch Osborne has skills like Powerpoint, Teamwork, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Marketing, Public Speaking, Critical Thinking, Multi Tasking, Self Management, Account Management.
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