Mitch Roda Email & Phone Number

Montreal , Qc, Ca

Austin, Texas, Us

Managing PSA Product - a tool to elevate project delivery and resource utilization to achieve better customer outcomes◇ Reported to the Senior Product Director; REMOTE role◇ Managed Upland’s Professional Services Automation (PSA) product and roadmap◇ Main Projects: - UI/UX application revamp; standardized UI, streamlined UX, reduced task completion times & clicks - Timesheet module revamp; achieving a notable 30% enhancement in UX efficiency. - New Rating engine based on Rate Cards, enhancing the platform's functionality and flexibility. - Deprecation & Transition of several tools and modules optimizing operational efficiency◇ Managed and mentored a remote off-shore team, that included a PM, Product Owner and UI/UX Designers◇ Formulated and communicated the Product Vision & Strategy, aligning stakeholders and driving product evolution◇ Responsible for User Research, Customer feedback loops and and overall Customer Satisfaction◇ Oversaw Backlog Grooming, Sprint Planning, Discovery Sessions, Epics, User Stories, and respective Acceptance Criteria, ensuring clarity and alignment with customer needs and business objectives.◇ Collaborated with Product Marketing on Release Launches, Brand Awareness Events and Webinar Training Sessions ◇ Software used: Salesforce CRM, Office, Jira, Zendesk, MS Office and Teams

Montreal, Quebec, Ca

FlexPay is an AI-Driven Decline Salvage FinTech platform. It uses advanced machine learning models to intelligently determine the best way to recover declined transactions. We're tackling head on the massive False Decline Problem associated with card not present transactions with advanced AI.◇ B2B Fintech company in the payment recovery space; flexpay.io◇ Reported to the CTO; REMOTE role◇ Managed roadmap and internal planning initiatives◇ Collaborated with stakeholders, customers, internal teams, and SMEs to gather and prioritize product requirements◇ Managed delivery projects in Customer Care, Core Processing, 3rd Party Integration and Billing ◇ Oversaw Backlog Grooming, Sprint Planning, Discovery Sessions, Epics, User Stories, and respective Acceptance Criteria, ensuring clarity and alignment with customer needs and business objectives.◇ Software used: Salesforce CRM, Visio, Teams, Azure DevOps (ADO), MS Office and Aha!

Montreal, Quebec, Ca

Cleaning wipes manufacturer Reported to the company President and was responsible for overall operations for the icloth.io & optico.ca brands◇ Managed a cross-functional operations team of 8 persons located around the world◇ 100% Sales Revenue Growth in the first two years through strategic initiatives efficient operations◇ Optimized P&L performance, drove revenue growth, and enhanced supply chain management efficiency◇ Responsible for new product launches and competitive pricing strategies to capitalize on market opportunities◇ Led a major Supply Chain transformation project, transitioning from a single Turnkey Manufacturer to a network of three Toll Contract Manufacturers while managing raw material procurement and finished goods stocking.◇ Conducted site visits to Mfg Plants, particularly during product launches, to ensure QA of initial production runs.◇ Responsible for annual budget planning, sales forecasting, manufacturing planning and inventory management◇ Onboarded new Vendors & Partners; including contract negotiations & comprehensive due diligence assessments.◇ Software used: Google Workplace (G Suite), Copper CRM, QuickBooks, Monday.com, Slack

Jp

Managed Retail Product Portfolio (HW & SW) for North America; Self-Checkout, Cash Mgmt and Retail Point of Sale ◇ Global Information Technology company; fujitsufrontechna.com/self-checkout/ ◇ Reported to the VP of Retail Solutions; REMOTE role◇ Owned roadmap and entire PDLC, from conducting thorough customer research and competitive analysis to defining business/technical requirements and overseeing customer deployment projects.◇ Supported Sales with Product & Competitive Attack Strategies, to drive market penetration and revenue growth.◇ Worked closely with Engineering Designers in Montreal to develop new solutions and prototypes, then collaborated with QA teams during initial production runs at the manufacturing facility in Plattsburgh, NY.◇ Regularly engaged in customer sales meetings and conducted in-store observations to address product issues and share operational best practices, ensuring high levels of customer satisfaction.◇ Collaborated and managed internal Fujitsu vendors and 3rd party vendors in North American and overseas◇ Worked with Product Marketing and Sales teams to prepare for product launches, events, and trade shows◇ Utilized BI tools to analyze trends, monitor performance dashboards & metrics and identify areas for improvementSoftware used: Salesforce CRM, Visio, SolidWorks, MS Office

Montreal, Qc, Ca

Global Leader IP video surveillance, access control and license plate recognition solutions; genetec.com◇ Reported to the IT Director; ON-SITE role◇ Collaborated closely with the COO to document & enhance the operational processes in Sales Operations, Human Capital Management (HCM), Customer Service, Support, Manufacturing, and Finance◇ Managed software projects with CRM, ERP and in-house software solutions to optimize operational efficiency◇ Worked with CX designers to enhance the usability and user experience of our in-house applications◇ Oversaw Backlog Grooming, Sprint Planning, Discovery Sessions, Epics, User Stories, and respective Acceptance Criteria, ensuring clarity and alignment with customer needs and business objectives.◇ Responsible for sourcing & contractual negotiations with new IT solution vendors ◇ Software used: Microsoft Dynamics CRM, GP ERP Systems, Experlogix CPQ (Quote-to-Cash), GoTransverse Subscription Billing, TFS, In-House Order Processing & Licensing solutions, SharePoint, Visio and MS Office

Co-owner of Boutique Information Technology company catering to Insurance Brokers in Quebec; ON-SITE role◇ Spearheaded the definition of the company's overarching sales and business strategy, including the development of comprehensive business plans and sales materials to drive growth and market penetration.◇ Managed Vendors & Partnerships and negotiated agreements; exclusive distributor for power-broker.com ◇ Software used: PowerBroker, Visio, MS Office

Dubai , Ae

National Telecom Operator (Mobile, Internet, Landline & TV); du.ae◇ Reported to SVP Marketing; ON-SITE role◇ Created and led the Payment Solutions team responsible for 0 to 1 delivery of innovative payment services◇ Defined and executed the payment/financial services strategy and roadmap, encompassing product design, go-to-market strategies, business/commercial models, and standard operating procedures (SOPs)◇ Managed partner selection and contractual negotiations with partner Banks, Retailers, POS Networks and Acquirers◇ Main Projects: - Launch of Mobile Financial Services & Mobile Wallet in collaboration with a partner Bank- Deployment of new 3rd Party Payment Channels (450% increase) - Rollout of Auto-Payment and Direct Debit Registration at stores and Retail Partners- First launch of NFC contactless payment service in UAE- Launch of Retail Payment Kiosk Machines and eVoucher Recharge on Acquiring Bank Retailer networks ◇ Was a frequent speaker at Payment Conferences, sharing industry insights and experience◇ Software used: Visio, Project, MS Office

Fintech, Global Mobile Payments solutions provider; upaidsystems.com◇ Reported to the VP of Business Development; ON-SITE role◇ Responsible for definition, sales and deployment of m-commerce/m-payments & credit card processing solutions◇ Managed the partnership with IBM's project office and supported project delivery and client success◇ Additional responsibilities included spearheading the definition of product roadmaps, designing customer solutions, and preparing compelling marketing materials and proposals to drive business growth◇ Collaborated closely with Mobile Operators, Banks, Credit Card Companies and Retail Merchants◇ Software used: WBS Pro, Project, MS Office

Kista, Stockholm, Se

Global Information Technology company; ericsson.com◇ Reported to VP of Latin America Services; ON-SITE role◇ Directed and provided mentorship to a team of 15 Solution Architects, ensuring their professional development and the delivery of high-quality solutions to clients◇ Mobile-Payments SME for LATAM, supporting business development efforts and driving growth in the region◇ Championed Ericsson's Sales and Delivery methodology and conducted regular training sessions◇ Was Ericsson Competence Certification champion for the region and prepared colleagues for certifications◇ Managed the Student Internship Program, overseeing the recruitment and development of interns◇ Software used: WBS Pro, Project, MS Office

Fintech, Similar to the role at Upaid Systems England, however, limited to the Brazilian market; upaidsystems.com◇ Reported to General Manager for Brazil; ON-SITE role

Master Of Business Administration - Mba

Bachelor Of Science, Computer Science