Mitch S. Email & Phone Number

Hickory, North Carolina, United States

Hickory/Lenoir, North Carolina Area

Purpose of Position:To provide desktop, laptop, phone and software support to all US Conec employees.Major Responsibilities:• Install, configure, maintain, & repair all desktops, laptops, cell and desk phones (allrelated hardware and software)• Responsible for installation, documentation, optimization, testing, tracking and tuningof a number of configurations• Follow industry standards & facility procedures and practices to install and maintainpersonal computer software• Provide support for varied software applications, as well as hardware service andmaintenance• Maintain system backups• Add and maintain users and/or software and related needs• Develop and implement preventive maintenance program for workstations & relatedequipment• Add and maintain local and network scanners copiers and printers• Train users in proper utilization of available personal computer programs & softwarepackages• Evaluate & recommend available software & equipment

Hildebran, North Carolina

Hickory, Nc

Provide customer service support for various sales channels (Commercial, International and Intercompany levels). Earned commendations for teamwork, flexibility and work excellence in providing a high level of friendly response to clients. Noted for being able to quickly troubleshoot customer issues in order to navigate through numerous delivery deadlines, quality and quotation requests.

Baker Furniture providing intermediary contact points for customers and operating in a clerical position for the shipping department assisting in project oriented tasks such as preferred routing for drivers and shipment closures as well as assisting with truck planning and BOL documents.

Newton, Nc

Coordinated with various trucking companies to effectively plan pickups for returns and schedule receipts and also worked in the fast paced environment of shipping and receiving. Often noted for speed and ability to understand and troubleshoot various system issues and was recommended for a team leader position on the floor by my direct supervisor.

Bachelor Of Science - Bs, Industrial Technology With A Concentration In Information And Computer Technology

Class concentrations in Information System Security

Aas, Network Technology

High School Diploma, Business/Computers

Activities and Societies: Drama Club, Future Business Leaders of AmericaComputer Science Award