Operational Management of 31 luxury room 4.5 star Motel in Armidale CBD.

- Manage and oversee business development (incorporating Rose Valley Feeders division)- Demonstrating a strong understanding of the requirements of a rapidly expanding small business- Devise and review systems for operational efficiency and control- Strengthen and grow relationships across multiple layers of the business- Implement policies and procedures to ensure high quality customer service is delivered- Developing sales initiatives to promote growth in store with evolving product ranges- Working on all aspects of the business to achieve sales and growth targets- Oversee and mentor sales staff- Accounting - accounts payable/receivable, HR and payroll and all other aspects of business’ finances- Manage B2C marketing, incorporating SEO management- Manage and procurement of the business for sales and fabrication, including developing and implementing a wider range of products for the retail store- Negotiation of pricing and logistic costs with suppliers- Managing “work in progress” timelines to ensure production and processing requirements are met ahead of schedule- Manage all aspects of business’ job management and accounting systems- Demonstrated ability to identify and act on sales growth opportunities in a wide variety of markets and areas- Establish budgets and monitoring company spending to maximise profitability- Contribute to the implementation of the overall business direction and marketing plan- Travelling when necessary for material processing and sales calls

Oversee and manage the operations of your business so as to achieve planned outcomes.- Provide strong leadership and effective supervision in order to:- Encourage co-operation and team work, - Build and maintain staff morale at a high level- Retain, develop, coach, mentor, evaluate, counsel and lead employees- Build and maintain a strong sense of staff identity with, and a sense of allegiance to the company.- Ensure a safe workplace for all personnel- Implement and supervise the policies and objectives of the company for the achievement of short and long term business goals including increased profitability and market share.

- Providing an exceptional standard of customer service to all account and retail customers- Establishing relationships with new customers to grow business- Providing knowledge and advice to customers to optimize productivity for both parties- Developing and maintaining product knowledge on all UK market leading products- Providing customers of all trades with solutions from the business’ extensive product range- Direct customer calls to workshop and jobsite- Daily customer calls covering the area of South - East Wales- Daily sales – conducted through Mobile Trade Counter- Maintaining a high level of merchandising in Mobile Trade Counter- Representing the business to a high standard daily

Coordinate all sales and marketing activities for 6 branches:- Manage and maintain website design and content- Manage social media platforms including Facebook and Twitter- Manage radio advertising campaigns across 6 radio stations, including overseeing creative and booking voice talent- Booking of newspaper campaigns- Liaising with graphic designer on design- Booking of television campaigns- Liaising with production on creative design- Flyer creation and design- Manage catalogue and flyer promotions including product selection, pricing, distribution and liaise with graphic designers on designs- Manage sale and trade days across multiple branches including supplier attendance, product selection and promotional activities- Manage 3 day field day sale event (AgQuip), Australia’s largest agricultural field day event- Conducting marketing campaigns within an allocated budget- Working toward and achieving weekly, monthly and yearly key performance indicators- Management of supplier marketing campaign agreements (supplier advertising support)- Working as part of a team in all and any head office tasks- Assisting General Manager, Account and Administration Manager and Product Supply Manager- Managing campaigns with branch managers in regards to sales and relationship building initiatives- Ensuring a high level of customer service is delivered across all aspects of the consumers shopping experience both in store and online- Coordinate product purchasing on a group level, in conjunction with Product Supply Manager- Setting and maintaining a high level of store merchandising standards across all stores- Relieving counter sales in both Industrial and Steel supplies- Customer service

- Customer service- Customer quotations- Counter sales- Phone sales- Prepare and process customer orders- Special customer orders- Receive and dispatch of stock- Housekeeping- Deliveries- Branch administration- Relationship building with new customer base- Maintaining a high level of showroom merchandising- Keeping up to date with market leading products