Mitch Seitzinger Email and Phone Number

• Responsible for installing, configuring, administering, maintaining, and troubleshooting network servers, systems, wired and wireless networks, and workstations running third party and internally developed applications. • Apply OS and software patches and upgrades on regular basis. • Perform daily system monitoring, verifying availability of all hardware, resources, and systems. • Perform backup operations, ensuring all backups were successfully completed.• Provided Level 2 support and assistance to Support Services. • Plan and perform disaster recovery procedures.• Work with outside consultants and vendors to resolve problems and evaluate solutions.

• Participate in the design and development Avera eCare systems at Avera facilities and/or on the converged Avera data network.• Provide technical and consultative assistance on video-related issues to the Network Engineering department, and to other Avera eCARE sites and Avera regions.• Participate in the development of uniform standards and methodologies for the Avera eCARE system, including devices and infrastructure.• Participate in the development and implementation of methodologies and procedures for the testing and analysis of all elements of the Avera eCARE network to maintain optimal network and system performance.• Ensure the highest level of network compliance with state and federal regulations, healthcare industry, IT industry standards, and Avera policies

• Upgraded Microsoft Server 2012 to Server 2012 R2• Upgraded various Hyper-V virtual machines at each location• Created virtual machines using Hyper-V and PowerShell• Provisioned new domain controllers for retail sites• Replaced Dell Optiplex 760s with new Dell XE2 workstations• Troubleshooting different retail applications after system upgrades • Install and troubleshoot printers for replaced workstations• Worked with various operating systems throughout the internship including Windows 7, Server 2008, 2008 R2, 2012, and Server 2012 R2• Offered IT support for store’s other computer issues