Performance-Driven Account Manager (with Twenty Years of Experience in Logistics & Supply Chain Management with a Fortune 200 Company). Strong skills and extensive experience in the following areas: Managing Multiple Customer Locations along the East Coast; Supply Chain Management; Building & Maintaining Trust with Customers; Analyzing Pricing Data & Managing RFPs; Branch Leadership; Relationship-Building; Growing Market Share; Customer Interaction; Conducting Business Reviews to Uncover & Identify New Opportunities; Logistics; Facilitating Cargo Claims through the Entire Claim Lifecycle; Creating SOPs.Areas of Expertise: Driving Growth & Maximizing Retention for a Defined Customer Portfolio; Driving Continuous Improvement; Business Development; Reviewing Financial Results, Volume & Service Performance Reports; Supporting Carrier Relationship Strategies; Claims Management; Cold-Calling; Selling Creative Solutions; Primary Point of Contact for Customers; Collaborating with Cross-Functional Teams; Increasing Sales; Customer Advocacy; Ensuring Quality of Shipments; Ensuring Driver Capacity Meets Load Requirements; Lead Generation; Software Use.
Strengths: Excellent communication/interpersonal skills (adept at relationship-building); detail-oriented (precise/accurate); skilled at multitasking; collaborative (team player); skilled problem-solver; strong decision-maker; analytical; critical thinker; proven leadership skills.
Listed skills include Account Management, New Business Development, B2B, Sales Process, and 9 others.