Mitch Spicer Email and Phone Number
Mitch Spicer work email
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Mitch Spicer personal email
Problem solving motivates me. Whether it be leading a new project to solve one of life’s biggest annoyances or teaching how to use new features in a software package, working with and serving others to find solutions is where the greatest opportunity to innovate exists. Why? Because problem solving allows me to learn and find new ways to approach an issue. Innovation means that I am looking to change the way I think and help others reach a goal that has no clear path. Analyzing data, speaking with others, and just being observant of how a current process works always provides the opportunity to drive change and growth within an organization. That is how I always approach situations. In addition, using an agile framework in the approach allows for seeing what works and what does not. A person must always be able to let go of what just does not work and be willing to see if they can approach the problem in a different way. I am currently in the process of completing a Master of Science in Human Computer Interaction Design and as I want to move into a field that focuses on using technology to solve problems. I have also achieved a Master of Science in Information Systems and a Bachelor of Science in Informatics. Previously, I led the Safety & Training Team at the Champaign-Urbana Mass Transit District (MTD), reviewing hazards throughout the service area, implementing federal, state, and local compliance requirements, and collecting data to disseminate with the agency. It was in this role that I discovered my passion for Customer Success, because ultimately if you run an unsafe service, the customer will not be successful in getting to work, school, home, or wherever they may be headed. Prior to joining MTD, I worked in consulting, assisting public sector agencies and social service providers with a myriad of projects. Outside of work, I am a hobbyist photographer and videographer, photographing weddings, conferences, and public figures. I have also worked with several bloggers creating digital content to distribute, sell, and drive revenue.
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Senior Implementation ManagerSwiftly, Inc. Jan 2024 - PresentSan Francisco, California, Us
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Implementation ManagerSwiftly, Inc. Nov 2021 - Jan 2024San Francisco, California, Us
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Career TransitionCareer Break Dec 2020 - Nov 2021
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Safety & Training DirectorChampaign Urbana Mass Transit District Jun 2019 - Dec 2020Urbana, Il, Us• Led a team of four overseeing compliance and training of over 300 employees; new commercial driver’s license training and certification, drug and alcohol regulations, and risk identification and mitigation• Wrote and implemented continuous improvement and change management processes through the Public Transportation Agency Safety Plan, fulfilling the requirements set forth in USDOT Final Rule 49 C.F.R. Part 673 for a large bus system• Collaborated in the creation of the Illinois Public Transit Risk Management Association Safety Group to coordinate meetings discussing safety issues faced by four transit agencies housed within the insurance pool• Restructured Safety Advisory Committee to expand membership and developed procedures to better facilitate in-depth analysis of various safety issues and group discussion on mitigation efforts, examining 20 concerns in the first year -
Research FacultyCenter For Urban Transportation Research (Cutr) At The University Of South Florida Sep 2015 - Jun 2019Tampa, Fl, Us• Provided consulting services for over 50 small, rural, large, and urban transit operators related to administration, operations, and federal compliance in areas such as business continuity planning, funding, training, and public/private partnerships• Audited federal and state grant applications for the Florida Department of Transportation, coordinating with clients for any corrections needed to be made• Conducted and organized 15 workshop trainings on compliance with federal requirements, operations planning, and marketing with decision makers, small budgets, and video production tools -
Student Supervisor, Planner, WebmasterIndiana University Campus Bus Service Jan 2013 - Sep 2015• Supervised operations of 23 transit buses and operators, assuring all federal, state, local, and university rules and regulations were met to provide safe, efficient, and customer-oriented transportation services• Developed service schedules analyzing ridership, classroom, and housing data to improve efficiency and meet demand
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Graduate AssistantKelley School Of Business Information Technology Aug 2014 - May 2015• Interacted with faculty, staff, and students to resolve computer or mobile device-related problems within thirty minutes of request, including classroom technical assistance, network connectivity issues, printer jams, and application support• Managed and delegated assignments to the appropriate personnel in a timely manner, ensuring the correct person was designated to each task, providing assistance with communication, hardware, and documentation
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Campaign ManagerKreg Battles For State Representative May 2012 - Nov 2012• Coordinated with candidate to plan events, set goals, and canvas throughout Indiana House district 45; won the election with slim margin of 50.1%• Designed website and implemented social media tools in order to reach out to voters and inform them about the candidate, fundraise, and assist with the voting process• Canvassed approximately 20,000 potential voters, utilizing door to door and phone bank methods
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Information Technology InternIndiana House Of Representatives Jan 2012 - Mar 2012• Produced videos and podcasts covering House sessions, rallies, and major events, doubling the number featured on caucus’s YouTube and SoundCloud channels• Resolved computer or mobile device-related problems within one hour, including network connectivity issues, printer jams, and application support
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Quality AssurancePapa John’S International Aug 2011 - Dec 2011Atlanta, Georgia, Us• Tested new functionality of online ordering system in web and mobile environments using ad-hoc methods and regression scripts; focus on implementing service into the Canadian market• Collaborated in a cross-functional team; working alongside analysts, programmers, and managers -
Student SupervisorIndiana University Campus Bus Service Aug 2010 - May 2011• Supervised operations of up to 23 buses, assuring all federal, state, and University rules and regulations were met to provide safe, efficient, and customer-oriented transportation
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Student OperatorIndiana University Campus Bus Service Jul 2009 - Aug 2010• Operated a 40 foot low floor diesel bus on fixed routes with no preventable accidents or disciplinary action of any kind
Mitch Spicer Skills
Mitch Spicer Education Details
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Indiana University BloomingtonGerman -
Indiana University - Kelley School Of BusinessInformation Systems
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Indiana University BloomingtonHuman Computer Interaction
Frequently Asked Questions about Mitch Spicer
What company does Mitch Spicer work for?
Mitch Spicer works for Swiftly, Inc.
What is Mitch Spicer's role at the current company?
Mitch Spicer's current role is Senior Implementation Manager at Swiftly, Inc..
What is Mitch Spicer's email address?
Mitch Spicer's email address is ms****@****mtd.com
What schools did Mitch Spicer attend?
Mitch Spicer attended Indiana University Bloomington, Indiana University - Kelley School Of Business, Indiana University Bloomington.
What are some of Mitch Spicer's interests?
Mitch Spicer has interest in Politics, Social Networking, Front End Development, Political Campaigns, New Technologies, Human Rights, Digital Photography, Intellectual Property Law, Mass Transportation.
What skills is Mitch Spicer known for?
Mitch Spicer has skills like Social Media, Social Networking, Html, Public Speaking, Communication, Customer Service, Photoshop, Leadership, Video, Photography, Adobe Creative Suite, Time Management.
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