• Implemented a streamlined prior authorization process, resulting in a 40% reduction in processing time for 200+ weekly requests across eight pharmacies.• Created and executed a training program for benefit coordinators, resulting in a 35% increase in accuracy and efficiency when handling prior authorizations appeals.• Collaborated with the IT department to cultivate APIs for managing prior authorization alerts, leading to a 30% decrease in errors and improved overall workflow.

• Served as the main point of contact for patients, scheduling over 100 appointments per day and ensuring efficient coordination between patients and medical staff.• Constructed an innovative urgency notifier system in the ModMed system, enabling physicians to prioritize appointments based on diagnoses and reducing overall patient waiting times by 50%.• Coordinated insurance verification and prior authorization for a diverse patient population, ensuring accurate and up-to-date information. Managed specialty cases within the Russian population, leveraging language fluency to facilitate communication and streamline processes.

• Negotiated with medical transport service providers to schedule transportation for Russian-speaking customers nationwide.• Created alternative transport solutions for local customers with urgent medical needs.• Redesigned processes for customer information retention at the request of the VP of Customer Service.