ProSpire is a premier, nearshore client services company that helps clients save money, manage headcount, scale economically, increase sales, and effectively retain customers. We can manage both inbound and outbound call center services. We are a gateway to the North American and South American market and provide an omni-channel strategy to maximize productivity.

Regalos del Mundo is an online platform that offers exclusive gifts, tapestry and furniture imported mostly from India. Our prices are on average 20% to 35% lower than our competitors. On top of that we offer personalized delivery within 24 to 48 hours in Costa Rica and maintain a high level of involvement with our customers due to our excellence in customer service. We currently operate in Costa Rica and will be expanding to other countries in the near future.

Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30 to 40 % for similar services in the U.S. The company's value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.We are specialized in retention and have proven track records with many US companies where we have exceeded their expectations and increased revenue by 50 to 100%.

Vialinx is a US-operated contact center in Costa Rica. I started my career there in 2009 as a customer service representative and worked my way up as a Supervisor, Operations manager and eventually as the VP of Operations. My main duties as a VP consisted of the following:- Maintain staffing levels, by skill set and language capability that are consistent with those required to meet the customer service performance metrics specified by clients.- Develop a workforce forecasting system to plan for and anticipate staffing needs.- Monitor overall department engagement to ensure high performing team with strong results.- Remained current on all relevant state and federal compliance requirements.- Monitor the departments performance metrics system and continuously evaluate the efficiency of the individuals associated with each component and strata of the management hierarchy taking appropriate corrective actions as required.- Develop Improvement plans.- Nurture the development of front-line management assuring that they have the skills required to perform their current responsibilities optimally and have the coaching and training necessary to achieve individual career aspirations.

CFP group was one of the largest mediators in Investment and Insurance plans in the Netherlands. I was responsible for the smooth day to day running of a part of the call center and sales operations and focused on meeting KPI’s, client satisfaction, providing cost effective solutions, reacting to client driven demands and ensuring efficiency and profitability while maintaining a safe working environment.

As a Sales Executive I was trained to sell Investment and Insurance products by conducting extensive needs analysis to ensure consumers are purchasing products that meet their financial goals and requirements.