Mitchell Edwards Email & Phone Number

Telford, England, United Kingdom

Telford, England, United Kingdom

Providing outstanding customer service to help company account managers achieve new business sales targets.Develop and maintain a professional relationship with new and existing customers, acting as main point of contactProcessing bookings via email or phone.Maintaining and updating sales and customer records.Relay important feedback from customers internally.

Newport, England, United Kingdom

Improving product search performance and sales through analysisExploring third party marketplace features and improving account healthOptimising product listings to have populated and accurate attributes for ranking and increased sales & visibility, optimising product copy to reflect the brand, e.g., tone of voice, etc.Maintaining accurate imagery, copy and stock levelsCreating sales orders for promotional stock, e.g., exhibitions, networking, photoshoots.Supporting other marketing projects

Telford, England, United Kingdom

Manage and develop over 20 EMEA Marketplace channelsLaunch and Optimise Listings utilising ChannelAdvisor SoftwareManage the day to day marketplace channels to ensure sales revenue is aligned to planWorking with the Operations team to ensure Channel health and KPI metrics are metLaunch new marketplace channels within the EMEA regionDevelop Relationships and partner with the retailers dedicated Account ManagersDeliver Sales Revenue aligned to a Monthly / Quarterly / Annual plan

Telford, England, United Kingdom

• Gathering images and Product Data to set up Product Listings for Online Retailers & MarketplacesOverhauling Company CRM System• Edit & Crop Renders & Photographs of AVF Products & Batch Processing them to correct dimensions• Perform Product Analysis for high stocked/slow moving products and liaising with other departments or retailers to remedy problem areas to listings• Creating Market Shop spreadsheets to document product offerings across different suppliers or sellers• 1st Point of Contact for Technical Help, Buyers Advice & Customer Service for AVF in the UK• Online Customer Service for TV Furniture Direct• Creating tickets for Advice Calls, Product & Compatibility Issues• Answering written Support Tickets created on our web form• Liaising with multiple internal and international teams including USA and China• Handling & escalating complex Customer Service & Quality Issues - Arranging swap outs or compensation.

Telford, England, United Kingdom

• Create, edit & clean product data for 2 e-commerce sites• Help clean up Amazon Seller Central Listings• Batch process images from suppliers (reducing resolution to our spec), cropping them if necessary• Photograph products we have not been supplied images for & edit them in PhotoShop• Update customers who have items on backorder if lead times slip, and offer alternatives• Cover phones during busy periods

Telford, England, United Kingdom

• Create, edit & clean product data for 2 e-commerce sites• Migrate data from old system to new system in Excel.• Manually create orders in Magento for eBay & Amazon orders which didn’t create automatically.• Maintaining stock feeds and uploading them to our system.• Batch process images from suppliers (reducing resolution to our spec), cropping them if necessary• Photograph products we have not been supplied images for & edit them in Photoshop

Telford, England, United Kingdom

• Checking & Issuing Manual Payments to clients• Keeping Spreadsheets up to date for auditing and reconciliation reasons• Clearing Suspense by recoding, amalgamating, moving & refunding money• Adhering to Money Laundering & FSA Procedures• Calling or writing to customers to confirm refunds or to request moneyData Testing (Secondment)• Initiate & complete global, policy & end to end testing for the Aviva Migration programme by running scripts in Quality Centre• Utilising and sometimes devising my own SQL code to filter down and analyse data• Perform an in depth analysis of issue, raising any defects on TPLAN

Telford, England, United Kingdom

At Capgemini I worked on the ASPIRE contract which is the biggest outsourcing contract in Europe. I worked on the IT Ser-vice Centre supporting users from the HRMC with their IT problems. Responsibilities included:• Delivering Excellent Customer Service• Diagnosing problem and performing diagnostics• Populating our knowledge base with solutions to problems• Liaising with other technical teams for complex issues• Allocating calls to the relevant teams if I am unable to solve the call myself• Setting up users and groups in Active Directory• Configuring Email Accounts on client Machines• Taking minutes in meetings and typing them up• Meeting or exceeding many targets such as:• 65% First Time Fix rate or over• Average Call Time of 8 minutes or under• Having less than 8 incidents that needed to be dealt with, in my InboxSoftware Used:• EARS (Cap Gemini’s Call/Incident/Problem Logging software similar to Remedy) • Quest (An Active Directory Web front end) to reset passwords; look up user roles, server and software allocations• X500 (to look up software and rights policies assigned to the user or workstation • KnowHow (Cap Gemini’s Knowledge Base for ASPIRE) to look up, link or add solutions to Incidents• BESSy (A Bespoke Workstation Inventory Database) for validation• URC (Universal Remote Control) to remote into users’ workstations to help diagnose or fix the users issue(s) • Active Directory (to create and amend Users & Groups)Role Related AchievementsA Modern Apprenticeship in IT, which included a Level 3 NVQ & Level 3 Diploma in IT and courses such as:• Installing, Maintaining & Managing Microsoft Windows XP• Installing, Maintaining & Managing Microsoft Server 2003 (Including Active Directory)• Installing & Configuring Hardware• Networking• ITIL Foundation Certificate in IT Service Management

Avce (Advanced Gnvq), Communication And Media Studies

Activities and Societies: Marketing Photography Video Production Print & Digital Graphics Radio & Sound

Education record