Mitch Aubuchon Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo

A simple, straightforward, cost-effective approach to helping small businesses in St. Louis.1. Assessment – A meeting to assess your current IT network and design. Does your current IT solution meet the needs of your business and employees?2. Discovery – After assessing your needs, a map of your current IT infrastructure, systems and processes.3. Identification – Identifying key areas in your IT network and systems that can be improved and develop a customized solution to optimize your IT services.

Greater St. Louis Area

Administer and maintain IT infrastructure including Local Area Network (LAN), Wireless Local Area Network (WLAN), Microsoft Office 365, and Active Directory. Server co-management in a virtual and physical environment. Management and health monitoring of Cisco Meraki network including firewall, switches and access points. Experience pulling and installing network cable, Panduit raceway, boxes, and faceplates. Co-manage Avaya phone system setups and configurations. Management of RingCentral portal including licenses. Assist in support of SLSO software applications including Tessitura and Financial Edge. Responsible for new employee onboading. Configured, installed, maintain and monitor Help Desk application. Manage meeting setups of projectors and multimedia. Pre-show checks of Point of Sale (POS) terminals and ticket scanners. Maintain IT inventory and assist with IT infrastructure documentation of resources and processes. Provide timely, professional support on all technology related issues at all levels of the organization.

Greater St. Louis Area

Data Center co-management including physical and virtual servers, Cisco switches, EMC SAN, APC power infrastructure, and related systems. Network closet enhancement including custom network cable organization in Panduit standard racks. Fiber optic, Cat 5 network and coaxial cable termination experience. Upgraded and troubleshot desktop and Local Area Network (LAN) systems as assigned. Installed, configured, and maintained Windows PCs, related drivers and components. Installed, configured and maintained other desktop software as adopted by the organization. Troubleshot operational problems with PCs, printers, other peripheral devices and networks. Replaced defective components with spare units as indicated following department and equipment standards. Coordinated the repair and/or replacement of defective equipment with outside vendors where applicable. Coordinated the installation of new PCs, printers, and other peripheral equipment with end users at all levels of the organization. Performed equipment Move/Add/Change tasks as directed. Documented/inventoried desktop systems and configurations. Provided shift, on-call, and call back coverage as directed.

Greater St. Louis Area

Acquired and maintained knowledge of desktop hardware, software protocols and monitoring tools. Upgraded and troubleshot desktop and Local Area Network (LAN) systems as assigned. Installed, configured, and maintained Windows PCs, related drivers and components. Installed, configured and maintained other desktop software as adopted by the organization. Troubleshot operational problems with PCs, printers, other peripheral devices and networks. Replaced defective components with spare units as indicated following department and equipment standards. Coordinated the repair and/or replacement of defective equipment with outside vendors where applicable. Coordinated the installation of new PCs, printers, and other peripheral equipment with end users at all levels of the organization. Performed equipment Move/Add/Change tasks as directed. Documented/inventoried desktop systems and configurations. Provided shift, on-call, and call back coverage as directed.

Belleville, Il

Reviewed existing claims coming from Levels 1 & 2 of the Social Security disability process and transferred to Levels 3 & 4 to appropriate ODARs as requested. Managed monthly assignments for approximately 30 senior representatives to ensure fair and equitable caseload distribution. Consistently met appeal deadlines for claimants. Reviewed and resolved clerical issues with newly created files. Accurately and thoroughly documented system notes of all conversations and actions. Maintained technical knowledge of all SSA programs and procedures. Maintained strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Associate'S Degree, Computer Information Systems - Tech Support/Help Desk

Bachelor'S Degree, Radio And Television, Radio/Audio Production