Mitch Borgstrom Email & Phone Number

San Diego, CA, US

Remote

• Managed all e-commerce storefronts on multiple platforms, ranging from Shopify, eBay, Amazon, Printful, Printify, Kickstarter, and JetPrint. Tasks include product creation to reporting/analyzing sales data.
• Assisted with third-party developments such as partnerships with high-profile brands like eBay and Sanrio, personally taking meetings on behalf of the company when needed.
• Singlehandedly developed a highly functional ticketing and in-person redemption system that has been successfully used across multiple events such as the first-ever MetaZoo Gala and each of the MetaZoo Towers.
• Personally manage 50+ high-value partner accounts, assisting them with daily inquiries and purchases.
• Manage a customer support team and ensure that all protocol is understood and carried out.
• Edit and maintain web content across two websites, with content ranging from crucial R&D resources, to curated blog posts, to important retailer information and resources.

• Successfully lead multi-departmental staff of 60+ employees, reporting directly to GM.
• Apply excellent project management and interpersonal kills to lead all active staff, assign tasks, set breaks, and maintain an efficient work flow while maintaining high morale.
• Assess any customer complaints and rectify the situation swiftly and fairly.

New York, New York, United States

Wrote daily articles for the 12UP and DBLTAP platforms on a vast array of topics concerning e-sports and video gaming, with views totaling more than 2 million. Worked closely with editors to deliver high quality work on both assigned and self-pitched articles.