Mitch Chadwick Email & Phone Number

Dallas-Fort Worth Metroplex

ServiceNow Rollout CompleteO365 Migration CompleteManaging all IT related projects

Dallas/Fort Worth Area

Search for, task, pitch, plan and PM potential automations to reduce Network Engineering\Operations time spent on repetitive day to day tasks. Tracked all Network Automation Projects (146 Projects/2020) and executive status reporting showing hours saved/avoided for all automation departments. ServiceNow Demand Manager using Agile methodologies.Achievements• Simplified/Automated/Bulk IP/DNS request process Hours Saved/Avoided 5497/$303,912 per year• Automated WFCR (Web Filtering Change Requests) Hours Saved/Avoided 400/$21,740 per year• Firewall Rule checks Hours Saved/Avoided 1934/$126,135 per year• Load Balancer Rule checks Hours Saved/Avoided 1143/$106,494 per year• Product Owner IP/DNS Automation

Fort Worth, Texas, United States

Administer Network Tools and apply Network Compliance Policies to all Firewalls, Routers and Switches with Network Automation Tools (HPNA). Support NetFlow Analysis, Find Network devices out of compliance and report statuses.Achievements• Network Automation Preparation – Modifying global network devices to prepare them for an automated network environment (standardizing).

Fort Worth, Tx

Managed 4 projects; Network Automation, TACACS+, ServiceNow Remedy Integration and SNMP Community String Change. I worked for Modis and was put onsite at AIG to manage several projects. I was eventually hired on full time.

Plano, Tx

Onsite Lead for EUE project, a top 5 priority project for DPSG IT covering all technological aspects including; wireless, printing, PC, application, network etc... Duties included; assessing the site and evaluating, taking a team onsite, replacing hardware, correcting any and all technological issues. Achievements• DPSG CIO Tom Farrah quoted as saying “This project has had more impact on the business than any other DPSG IT project has in 3 years”. 24 sites completed in 2012, Goal was 15. Improved overall process by preconfiguring computers before delivering them to location. Before taking over project all work was done on site. Leadership onsite comment; “Wow, you really did what you said you were going to do”.

Dallas/Fort Worth Area

Assist in all infrastructure needs as well as manage projects relating to new customers. Documentation specialist3Achievements• Create Documentation for new system• Create a new network within a network• Manage Grass Cuts Project - used to manage homes owned by US Government to ensure all properties are managed properly.

Dallas-Fort Worth Metroplex

Director of Information Services for North America with Plants in US and Mexico, and offices in US and Canada. H&K is a global manufacturing company specializing in restaurant kitchen builds. Responsibilities included all Infrastructure and Application Development, Helpdesk, ERP, Budget, Security, Intrusion Detection, Video Surveillance, Project Management and Asset Management. Achievements• SAN Implementation, saving thousands in hardware cost • Managed Web Development team that reshaped the H&K image and how it does business with its customers• Restructured Dallas network, network in poor condition and unreliable.• Rip and Replace network in Toronto, Canada • AS400 Hardware Upgrade• Restructure infrastructure around Web Servers. Virtualized the entire environment around all web servers creating a significantly more stable environment. Went from crashing 6 to 10 times a day to no crashing at all. The system became redundant and self-healing. The company was about to lose the McDonalds account and I prevented this from happening. • Globalized Wireless network, one wireless system globally• Procurement system failing and wasting hours tracking everything separately by 4 different departments. Created new process as well as an application to track all purchases, centralizing everything into one system that was used by every department. Saving thousands in soft dollars and time spent tracking purchases.

Frisco, Texas, United States

Cub Master for Pack 443 at Sparks Elementary School in Frisco TX. I put 2 sons through scouting. Planned and managed all outings/adventures for the pack of 53 students.

Plano, Texas, United States

Liaise between the Business and IT. Responsibilities included; managing projects, Identifying\coordinating training needs for the business, top down escalation, ensure effective processes, process design, communicate major outages to ELT (Executive Leadership Team), Incident Management, post mortems, affect broken processes. Achievements• Assisted in separating the IT departments from Dr Pepper Snapple when Cadbury Schweppes divested in the beverage market.• Construct infrastructure and methodology around Cornerstone SAP Hypercare Desk and manage as well as execute a successful transition to BAU support. I was tasked with turning an inefficient helpdesk into an efficient useful system that the customer wanted to use to ensure the correct support path was followed. I was hugely successful at this task and will happily provide contact information for inquiries.

Plano, Texas, United States

End User Liaison 02/2008 to 07/2008Liaise between Business and IT. Responsibilities include addressing issues when proper channels fail, correcting or providing input for improvement, post mortems, coordination of proper resources, intense follow-up, new\close building project coordination. Project Manager 09/2007 to Feb 2008Assess Help Desk function, design, create and establish new Service Desk/Help Desk from the ground up for the CS Bottling Group. Responsibilities included policies, executive desktop support, project plan, procedures, support documentation, training, creating support structure, ACD, project management, and acquire tools needed to support customers.Achievements• Created new Help Desk that assumed the functions from a third party outsourcing company on-time and without service interruption delivering a higher quality of service in the process.• Trained and managed 5 Service Desk technicians providing 24/7 support to over 10k employees and 5k devices.• Proactively identified issues that the Help Desk encounters and created a support structure and workflow around each.• Created knowledge base from scratch (the incumbent would not surrender data), obtained all information from the business and level 3 support.• Collaboration with the business to discover how over 40 systems should be supported and develop support structures/ workflows based on that knowledge.

Freeport, Illinois, United States

Fortune 500 company, with large array of daughter companies. Responsibilities included; project management, Help Desk, Staffing, asset management, password reset management, trending, metrics, McAfee EPO functionality, environment standards and imaging. Server Administrator for the mission critical Track IT ticketing\change control system. Managed 11 people with the following responsibilities; desktop support, phone support, hardware support, asset management, imaging, office moves and purchasing. Achievements• Organized client services within the corporate environment required to follow all Sarbanes Oxley laws and regulations spanning several national sites.• Planned and executed new disposal processes becoming a profit center instead of a cost center.• Planned and documented Change Control processes for several systems.• Planned and executed lease program through Dell enabling Newell to reach it’s goal of replacing all computers every 4 years as well as eliminating the storage of old equipment. • Implemented Altiris to track applications, hardware and customers inventory.• Planned and implemented new support structure for executive employees in the new corporate headquarters building.

Freeport, Illinois, United States

Organize HelpdeskManage Helpdesk Manage all Client Services

Dallas-Fort Worth Metroplex

MIssion Critical Project - Project Pac-Man – 3 month project, successfully replaced 111 package manifest systems nationwide. Planned, tested and verified usable directions for outsourced technicians to setup the new systems. Solely responsible for project overseeing the imaging, shipping and prepping process for each system.

Plano, Texas, United States

Responsibilities included helpdesk, local support, project coordination, project management, asset management, purchase recommendations, ensured all support issues were resolved efficiently and effectively, creating processes and procedures for all Helpdesk functions, as well as resolving any escalated issues. Managed 12 people with the following responsibilities; desktop support, phone support, hardware support, asset management, cable management, cabling, telephony, office moves and Purchasing.

Dallas-Fort Worth Metroplex

Responsible for all executive technical support. Reporting directly to the CEO. Responsibilities included project planning for any event the CEO was involved with, desktop support, supporting all personal technical equipment as well as office, house calls, the executive conference room and any meetings that occurred there. Responsible for 4 other floors where I provided desktop support when needed.

Asset Management

Altiris Asset Management training class. 5 day class.

Client Services Suite

5 Day training class, I have taken this class 3 times over the years as changes have been made to the software programs.

Ms Access, Computer Software

Executrain, Project 2000 Introduction And Intermediate

2 day class

Cert, Project Management Certification

High School Diploma