Mitchell Dong Email & Phone Number

• Educator Champion — supporting, educating, and engaging our educator user base to increase Blooket’s impact in their classroom and inform product improvements
• Cultivate Community — creating scaled customer success resources and community to support and connect users
• Content Creation — developing and managing social and owned content

I have the privilege of working with a variety of clients to develop strategy-driven marketing campaigns, brand design, videos, photos, and misc marketing assets.

Lehi, UT, US

• Play the role of “chief customer advocate” and “front man” acting as the public face of Volley and voice of its users
• Manage all Volley-hosted communities— supporting, engaging, and educating users through asynchronous video messages, resulting in a 6x growth in space members YoY
• Created a knowledge base of 90+ support articles and instructional/demo videos (with more added weekly)
• Develop and manage social/community content programs, including expert AMAs (Ask Me Anything), user spotlights, product launches, new feature announcements, tutorials, and more.
• Responsible for user activation and retention— leveraging multi-channel onboarding and activation campaigns and just-in-time education driven by in-app behavior
• Conduct usability tests and discovery interviews, leading to the refinement of customer profiles/segments, UX/UI improvements, new feature development, and GTM strategy

San Diego, California, US

• Established and maintained a video editorial process that allowed us to script, film, edit, and publish 2-3 highly produced videos to YouTube every week (totaling over 300 videos).
• Recruited and coached subject matter experts, handling all script development, production, post-production management, and YouTube optimization and publication.
• Managed a team of external editors and coordinated with internal editorial and social teams to ensure all videos had a consistent value and voice while ensuring alignment with the company-wide content calendar.
• Developed and executed a data-driven YouTube strategy, taking a stagnant channel from 28K to nearly 100K* subscribers and 300K+ monthly views in one year, without the assistance of paid ads. *200K at the time of my.

San Diego, CA, US

• Oversaw all internal and external marketing communications, developing enrollmentand marketing systems which included social media, email, web, and content production.
• Established a unified project management system for administrative staff and led the rollout of Hubspot’s marketing/sales CRM, which included the development of customer profiles, prospective nurture campaigns, and.

Azusa, CA, US

Operated all on-screen graphics for large events, student gatherings, and weekly chapel services.

Azusa, CA, US

"The resident advisor internship is designed to provide a living and learning experience for the student who desires to grow in a unique manner. The RA experience offers students a hands-on program that combines both intensive training and practical experience in the areas of interpersonal relations, counseling referral, handling confrontation, personal.