Currently the Director of Technology and Information Security Officer with an emphasis on creative and collaborative solutions to provide support for a growing agency focused on the mission of protecting children and preserving families. Designing and managing the information security framework for the agency. Serving as the Information Security Officer for the agency. On-going strategic planning to develop best-in-class solutions to support an agile agency responding to a complex and fast-changing environment. • Oversee internal and external support teams• Procure IT contracts and evaluate contractor performance• Maintain knowledge of information technology trends and understands the value of new technology and proposed hardware and software solutions to accomplish the organization’s business objects• Act as Information Security Officer for the Agency• Perform cost/benefit analyses to compare multiple approaches to solving complex problems• Provide oversight of IT systems including servers, network, voice, data, computers and software • Plan and implement security measures to protect computer systems, networks, and internal/external data• Manage documentation processes for all programs and develop/maintain documentation workflows to aide staff in gathering all necessary data• Coordinates with CIO in formulating and updating the ACH Disaster and Emergency Response Plan• Act as a change agent in identifying and addressing cultural barriers to effective utilization of technology• Prepare annual technology/support budget• Manage technology procurement and installation for all agency IT projects and coordinates with the Facilities team as needed• Supervise and mentor technicians to develop internal competencies, guide performance, development and engagement• Ensure staff concerns and barriers are addressed• Work to achieve maximal benefit to the agency from its technology investments

Currently the Director of Technology with an emphasis on creative and collaborative solutions to provide support for a growing agency focused on the mission of protecting children and preserving families. On-going strategic planning to develop best-in-class solutions to support an agile agency responding to a complex and fast-changing environment. • Oversee internal and external support teams• Procure IT contracts and evaluate contractor performance• Maintain knowledge of information technology trends and understands the value of new technology and proposed hardware and software solutions to accomplish the organization’s business objects• Perform cost/benefit analyses to compare multiple approaches to solving complex problems• Provide oversight of IT systems including servers, network, voice, data, computers and software • Plan and implement security measures to protect computer systems, networks, and internal/external data• Manage documentation processes for all programs and develop/maintain documentation workflows to aide staff in gathering all necessary data• Coordinates with CIO in formulating and updating the ACH Disaster and Emergency Response Plan• Act as a change agent in identifying and addressing cultural barriers to effective utilization of technology• Prepare annual technology/support budget• Manage technology procurement and installation for all agency IT projects and coordinates with the Facilities team as needed• Supervise and mentor technicians to develop internal competencies, guide performance, development and engagement• Ensure staff concerns and barriers are addressed• Work to achieve maximal benefit to the agency from its technology investments

Managed internal support team in conjunction with outside MSP support. Increased and sustained internal and external customer support satisfaction to new highs for the agency. Coordinated with senior management and agency stakeholders ensuring cross agency collaboration and that all voices were heard on technology initiatives. • Write and conduct several RFP’s to negotiate and/or assure agency assets are being spent appropriately.• Negotiate new RFP for a replacement Managed Service Provider resulting in agency savings in excess of $200,000 annually. Enabling recovered budget to be used expanding technology offerings to the agency and ensure new regulatory compliance as required by the state. • Data driven evaluation of current and future agency and technology needs. Identifying trends in support desk requests to resolve underlying problems. Created business efficiencies through imaginative use of technology assets. - Customer Service: Supervise internal support team Ensure timely and high quality customer service Collaborate effectively across departmental boundaries to assess needs, coordinate resources, and achieve high customer satisfaction Embrace a broad scope of customer service needs beyond technology and facilities Develop, deliver, or oversee technology training and support for external providers - Vendor Management: Coordinate, manage, and evaluate the work of vendors Collect, review and approve invoices Maintain vendor relationships and advocate for the benefit of the agency- Business Analytics: Evaluate current and future business needs Run reports and analyze data Identify trends in support desk requests and resolve underlying problems Create business efficiencies through effective use of technology assets

Adjunct Faculty | Computer Science & IT Department

Provide computer, software, and network support for a variety of clients in a variety of settings. Supporting a diverse range of Microsoft, Apple, and Internet platforms. Provided support and training both onsite and remote.

Overall management and administration of infrastructure, print room resources, and direct reportstaff. Creation and processing of disbursements and end of month reporting. Setup, moving,troubleshooting internal data/phone cabling, general network/phone/systems integration andsupport. Manage ordering and tracking of supplies, printed material inventories, furniture andequipment. Management of fixed asset inventory system. Work closely with senior managementon technology issues, infrastructure, and planning. Solicit, review, and approve bids, budgets, andprojects for a wide range of infrastructure upgrades, maintenance, and improvements withinternal and external departments and vendors. Management and support of general helpdesk forPC, Server and internal and WAN network support.

Provide support and training for a diverse IT environment. Supporting Microsft, SQL, MAS, AIX, IP Phone Systems, and Web Services on a daily basis. Wide Area Networking(WAN) utilizing VPN technologies to manage cost efficient networks. Specialize in thinking outside of the box to accomplish large gains with little available support.

Oversaw general maintenance, system support, telecom, and personal computer maintenance for a variety of contracted clients. Supervised accounts payable and receivables collections with clients. Scheduled and supervised outside field technicians while onsite at client sites. Functioned as a bridge between clients and other outside vendors on a variety of telecom and network projects.

Worked as software/hardware support for a new technology barcode/scanner based warehouse inventory control development company. Did software QA, installation, as well as training for end user clients on location.