Omni Hotels & Resorts at Park West March 2018 - PresentOvernight Front Office Manager / Assistant Front Office Manager Acquainted with hotel Property Management System software Acquainted with check in and check out processes and procedures Responsible for payroll processes and procedures for front office agents and hotel operators Accountable for completion of daily/nightly management checklist to ensure smooth and efficient daily front desk operations Maintain effective cross-communication (electronic or verbal) between all hotel department managers on a continuing basis to sustain smooth operational efficiency of guest reservations and events Train and acclimate all new and incoming front desk agents on proper procedures for effective and efficient performance Handle all guest complaints maintaining professionalism and proper attitude with a satisfactory impression with the guest Oversee all cash handling and audits of front desk agents and personal bank ensuring accurate reporting and accounting of cash logs and cash drops Oversee the front office department in the absence of Director of Front Office

Staybridge Suites Hotel October 2017 – March 2018Operations Manager Assisted in managing day-to-day hotel operations by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community Assisted General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments. Educated, trained and motivated hotel staff to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Promoted teamwork and quality service through daily communication and coordination with other shifts and departmental management through staff and departmental meetings and presentations Established and implemented appropriate service recovery guidelines in order to ensure complete guest satisfaction Responded to guest complaints or concerns- both through online reviews and interpersonally- in a prompt and professional manner Monitored and reported variances against budget and control labor costs and other expenses Acted as the General Manager in his absence