Mitchel Andrés Gómez Email & Phone Number

Malta

Valletta, Malta

Duties include:-Managing the social media presence, on a freelance basis, of one of Valletta’s most popular bars.-Compiling timelines of events and promotions and scheduling posts and campaigns utilizing my experience in online traffic growth to maximize exposure.-Coordinating with other busisnesses, collaborators, artists, musicians, DJs, and influencers for content that is both informative and engaging.-Organizing and coordinating content and promotional photo and video shoots.-Maintain strong communication with bar management and the owner about new ideas and content strategy to keep the brand identity strong and send the intended message to our audience.

Malta

Duties included:-Front line sales associate, warmly welcoming guests in a professional manner, and upselling them to the multiple onsite facilities, and following up throughout their stay.-Managed reception’s cash, taking and posting payments, received the sales money from other departments in the hotel and ensured all balances matched.-Operated the online reservations and sales portals.-Compiled and presented reports to management and maintained up-to-date handover book-for effective communication with colleagues.

Malta

Duties included:-Managed online reservations and sales for dozens of properties across Valletta on multiple online platforms.-Familiarized myself with the products and services offered by all properties in order to maximize my effectiveness and meet my sales targets.-Processed payments, and created and sent invoices.-Handled any queries and complaints in a friendly and efficient manner and took the necessary action to ensure customer satisfaction by engaging in open and clear communication with all concerned.-Additional customer service and host related duties.

Cali, Valle Del Cauca, Colombia

Eight months later I got another promotion to Quality Analyst with a new list of duties, including:-Completing a list of monitorings on a daily basis of the calls from the agents I got assigned.-Providing feedback to the agents highlighting the good findings on each call and finding as well areas of opportunity to improve.-Constantly following up on agents development after the feedback provided, with coachings and role plays to ensure there is an improvement on the areas of opportunity and providing them with helpful tips to be able to satisfactory reach their QA and sales metric goals and covering as wellsome other KPIs.

Cali, Valle Del Cauca, Colombia

After two months of an outstanding performance as a Sales Representative Over the Phone, got promoted to Shift Leader, My duties included:-Organizing shift schedules and quotas for team members.-Monitoring sales performance, attendance, tardiness and time off.-Assigning duties to specific employees based on role and skills.-Training new and current team members on call flow and sales techniques.

Cali, Valle Del Cauca, Colombia

Started off as a Sales Representative Over the Phone, duties included:-Actively acting on the commercial needs of clients.-Achieved the recovery of assigned portfolios, in accordance with the parameters established by the company.-Identified sales opportunities and closed them.-Followed revenue reports to reach good commissions and performance bonuses.

-English-Spanish interpreter and translator for multiple services such as medical and healthcare facilities and providers, social workers, schools, courts and many more.-As an interpreter/translator I had to follow a code of conduct to provide the best and most accurate interpretations/translations possible, so I was constantly working to maximise my vocabbulary in bothlanguages.

Colombia

Colombia

Provided customer support via chat in a BPO industry to an American digital cable television provider, telecommunications and home automation services.