- Managed 17 Application Analysts (1,2,3) identifying product bugs and escalating and working cross-functionally with DevOps, Product, QA and Development to prioritize and resolve.- Project resource and coordinated major application installations, Caesars and Cantor integration with the CBS platform.- Handled the daily management of the system monitoring and alerting of the CBS platform, major and minor incident handling.-Cross functionally managing department requests with the CBS… Show more - Managed 17 Application Analysts (1,2,3) identifying product bugs and escalating and working cross-functionally with DevOps, Product, QA and Development to prioritize and resolve.- Project resource and coordinated major application installations, Caesars and Cantor integration with the CBS platform.- Handled the daily management of the system monitoring and alerting of the CBS platform, major and minor incident handling.-Cross functionally managing department requests with the CBS platform. Show less

- Build and launch the Service Desk to handle 24x7 services for the radiologists and the local hospitals. Servicing over 600 staff members in the greater Las Vegas area.- Handled the HITrust and security audit for the company.- HIPAA and ITIL trained - implementing ITSM strategy to improve incident handling and workflow.

• Develop, maintain, and implement IT Security and Risk Management policies, standards and guidelines for Texas Oncology, using the Health Information Portability Accountability Act (HIPAA) as a guideline• Manage and assess security risks that impact business operations and the two business data warehouses (Co-Locations). Identify and determine security risks with implementing new vendor software in regards to HIPAA ruling regarding transmission of electronic patient health information… Show more • Develop, maintain, and implement IT Security and Risk Management policies, standards and guidelines for Texas Oncology, using the Health Information Portability Accountability Act (HIPAA) as a guideline• Manage and assess security risks that impact business operations and the two business data warehouses (Co-Locations). Identify and determine security risks with implementing new vendor software in regards to HIPAA ruling regarding transmission of electronic patient health information (PHI) Show less

• Implemented a Fire House approach to improve technical assistance to 14 sites of service for over 400 employees and 40 physicians, serviceability improved from 65% to 98%.• Coached and mentored staff by defining motivational strategies appropriate for projects and high profile tasks. Conveyed expectations for performance to achieve desired outcomes projects. Empowered staff to choose the way in which they will address goals whenever possible• Reduced/slashed vendor costs by 30% while… Show more • Implemented a Fire House approach to improve technical assistance to 14 sites of service for over 400 employees and 40 physicians, serviceability improved from 65% to 98%.• Coached and mentored staff by defining motivational strategies appropriate for projects and high profile tasks. Conveyed expectations for performance to achieve desired outcomes projects. Empowered staff to choose the way in which they will address goals whenever possible• Reduced/slashed vendor costs by 30% while maintaining a high level of continuance of service quality to the practice. Show less

• Restructured the Help Desk model into a service desk model providing resolution at time of call; the new service model improved call resolution by 95% and escalated only ten new incidences per day • Team built twenty-two staff members (9 Microcomputer Specialists, 4 Senior Microcomputer Specialists, 4 Systems Administrators, 3 Service Desk Technicians, 1 Inventory Clerk and 1 part-time Administrative Assistant) to provide service desk support, tier 2, and tier 3 support to the entire City… Show more • Restructured the Help Desk model into a service desk model providing resolution at time of call; the new service model improved call resolution by 95% and escalated only ten new incidences per day • Team built twenty-two staff members (9 Microcomputer Specialists, 4 Senior Microcomputer Specialists, 4 Systems Administrators, 3 Service Desk Technicians, 1 Inventory Clerk and 1 part-time Administrative Assistant) to provide service desk support, tier 2, and tier 3 support to the entire City of Las Vegas.• Built a senior project team to concentrate IT resources on the City Program Enterprise Resource Program (ERP) to develop technical requires between cross departments (i.e. Fire, Public Safety, Leisure Services, etc.) for the ERP Show less

• Motivated and trained ten employees for the College of Education’s 175 node computing lab facility, and seven smart classrooms utilized by over 2,000 students and 300 faculty members of the college• Programmed/implemented customer service model that serviced the technology needs of faculty, staff, and students improving customer service by 95%.• Analyzed/budgeted cost for IT equipment replacement and new technologies (i.e. smart classrooms) and annual salary for staffing levels and… Show more • Motivated and trained ten employees for the College of Education’s 175 node computing lab facility, and seven smart classrooms utilized by over 2,000 students and 300 faculty members of the college• Programmed/implemented customer service model that serviced the technology needs of faculty, staff, and students improving customer service by 95%.• Analyzed/budgeted cost for IT equipment replacement and new technologies (i.e. smart classrooms) and annual salary for staffing levels and lab needs. Yielding an annual budget of $35,000. Show less