Lead Case Officer
CurrentCreate detailed reports on sector specific issues for wider organisation. Manage internal and external stakeholder relationships. Speak at external events to discuss complex issues and promote the organisations values. Train new colleagues. Create new policies and procedures for the department. Liase with cross office groups on wider issues. Present findings to senior management. Provide great customer service and ensure guidance is accurate, proportionate, and relevant. Break down complex issues and be able to explain these issues to any level of understaning from both internal and external stakeholders.