Mitchell Bain Email & Phone Number

Glasgow, Gb

Glasgow

I was hired to manage and reduce a large backlog of overdue client maintenance appointments that had built up over the previous year. I ran and collated several different reports monthly and used that information to programme structured, achievable workloads for a large team of both in-house and subcontracted engineers. I had reduced the backlog by a margin of 70% prior to making a move into service coordination in October 2017.This position has required strong analytical skills, the ability to properly utilise large volumes of complex data and be adaptable in an environment where deadlines and workloads can change rapidly. Where more sophisticated scheduling of work was required I have also liaised with management, clients, engineers and local authorities, calling on the need to communicate confidently and appropriately with internal and external stakeholders of varying seniority.While working in service coordination, the emphasis has shifted to the organising of ad hoc repair visits. This requires a need to effectively and almost constantly multi-task, be attuned to the whereabouts, capabilities and workloads of many engineers at once, and communicate with customers, clients, managers and colleagues at all levels while tailoring the manner of these communications to fit the situation.

Glasgow

I handled customer queries as part of an outsourced customer service programme for Her Majesty's Passport Office. Working in an intense, target-driven environment taking more than 100 calls per day, I regularly scored 100% on weekly reviews, and had been advised prior to my departure that I was amongst the team's top performers.

Dyce, Aberdeen

I provided support to customers, senior management and account managers in the buying and selling of equipment and tools to companies in the oil and gas industry.Working in direct support of the Customer Order Manager, I expedited orders to ensure deadlines were met and was expected to be able to forecast materials usage to avoid both shortfalls of equipment for upcoming projects or accumulating a surplus of inactive stock.I developed a mutually beneficial dialogue with both my direct line manager and his superiors which allowed me to highlight problem areas I identified in procedures and how the team was run. This resulted in me being tasked with training an entire group of colleagues and managers in the use of new software on a one-to-one basis, as well as developing a group training programme which I presented to colleagues from other branches.This position required me to be able to be adaptable to rapidly adjusting deadlines and workloads, and to take on new, varying jobs with very little handover. As market changes led to the company downsizing, the requirement to work both on my own initiative and as part of a team became paramount, as did the need to work outside the remit of my job description to ensure work was completed on time and to a high standard.

Peterhead

Presented two regular, successful weekend radio shows.Developed administration skills through gaining extensive experience in reception.Provided regular holiday cover for Local News Editor, which involved researching and writing stories for the company website, as well as recording and editing bulletins for broadcast.Drafted an entire programme of standard procedures and processes for reception staff, including guides on how to use database management software.

Aberdeen, United Kingdom

Worked in demanding situations assisting staff and bands in preparation for concertsContributed to discussions on ideas for show promotion.

Bachelor’S Degree, Law, Upper Second Class Honours

High School, Advanced Higher (Cc), Higher (Aaaabb), Standard Grade (All Grade 1)