Mitchell Baker
AeroLeads people directory · profile

Mitchell Baker Email & Phone Number

Sr. Business Systems Analyst – IT Service Management (Process Lead) at The Clorox Company
Location: Raleigh, North Carolina, United States 10 work roles 1 school
LinkedIn matched
✓ Verified Jun 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
The Clorox Company
Role
Sr. Business Systems Analyst – IT Service Management (Process Lead)
Location
Raleigh, North Carolina, United States
Company size
7738 employees

Who is Mitchell Baker? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Mitchell Baker is listed as Sr. Business Systems Analyst – IT Service Management (Process Lead) at The Clorox Company, a company with 7738 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Mitchell Baker.

Mitchell Baker previously worked as ITIL Practice Sr. Analyst, Service Management Office at The Clorox Company and Sr. Problem Manager - Cloud Operations at Duck Creek Technologies. Mitchell Baker holds Bachelor'S Degree from North Carolina State University.

Company email context

Email format at The Clorox Company

This section adds company-level context without repeating Mitchell Baker's masked contact details.

The Clorox Company

Review company-level records connected to Mitchell Baker before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Mitchell Baker

As a Sr. Problem Manager at Duck Creek Technologies, I apply my ITIL and AWS certifications and my extensive experience in IT Service Management to ensure the highest quality and reliability of cloud-based solutions for the insurance industry. I have been in this role for over a year and a half, and I am passionate about delivering customer satisfaction and business value through root cause analysis and permanent resolution of recurring problems.I have a proven track record of leading and mentoring cross-functional teams, proactively monitoring incident trends and performance metrics, overseeing the delivery of system enhancements and configuration changes, and advising senior leadership on ITSM best practices. Prior to joining Duck Creek, I was an SRE Manager at Envestnet | Yodlee, where I managed projects to implement new incident management escalation processes and observability tools, achieving an average site-wide uptime of 99.99% for the last three quarters. I also have experience as an IT Service Management Analyst at Genworth US Mortgage Insurance, where I revitalized IT Change Management and enhanced Service Desk incident escalation.

Current workplace

Mitchell Baker's current company

Company context helps verify the profile and gives searchers a useful next step.

The Clorox Company
The Clorox Company
Sr. Business Systems Analyst – IT Service Management (Process Lead)
Raleigh, NC, US
Website
thecloroxcompany.com
Employees
7738
AeroLeads page
Company profile
View company profile Email format
10 roles

Mitchell Baker work experience

A career timeline built from the work history available for this profile.

Sr. Business Systems Analyst – It Service Management (Process Lead)

The Clorox Company

Raleigh, NC, US

Itil Practice Sr. Analyst, Service Management Office

Current
The Clorox Company

Durham, North Carolina, United States

Dec 2024 - Present

Sr. Problem Manager - Cloud Operations

Duck Creek Technologies

North Carolina, United States

  • Cultivated strategic relationships across the enterprise to achieve root cause analysis and permanent resolution of recurring problems.
  • Proactively monitored incident trends, performance metrics, and error logs to prevent customer and end- user issues.
  • Oversaw the delivery of system enhancements, configuration changes, code fixes, and process improvements.
  • Advised colleagues and senior leadership on IT Service Management best practices.
Jul 2022 - Dec 2024

Sre Manager - Incident Response

Envestnet | Yodlee

United States

  • Led and mentored a team of SRE incident response professionals, ensuring rapid service restoration within SLA targets.
  • Managed projects to implement new incident management escalation processes and observability tools, reducing response and resolution times.
  • Improved incident troubleshooting by maintaining a comprehensive knowledge base and run books.
  • Achieved an average site-wide uptime of 99.99% for the last three quarters with zero downtime creditpayouts.
May 2021 - Jun 2022

It Service Management Analyst

Genworth Us Mortgage Insurance

Raleigh, North Carolina

  • Rapidly restored service through IT Incident Management, adhering to escalation steps and coordinating resources.
  • Drove continuous improvement via IT Problem Management, performing RCAs and maintaining a known error database.
  • Revitalized IT Change Management, implementing clear change control approval parameters and reducing incidents caused by production changes.
  • Enhanced L1 Service Desk incident escalation for more accurate prioritization and reduced unnecessary emergency bridge alerts.
Jul 2017 - Apr 2021

Software Quality Assurance Manager

Zift Solutions

Cary, North Carolina

  • Established and managed a skilled QA team for a marketing technology firm serving Fortune 500 clients.
  • Professionalized the QA process through best practices and test management software.
  • Managed projects to build a comprehensive library of test cases and scripts.
  • Collaborated with cross-functional teams in Agile sprint planning and goal setting.
Jun 2015 - Jul 2017

Software Quality Assurance Analyst

Secu

Raleigh-Durham, North Carolina Area

  • Streamlined testing best practices, doubling annual build releases into production.
  • Reduced release testing time by up to 50% for Internet Services projects.
  • Led testing and rollout of high-impact projects, including One-Time Passcode and Member Access website platform upgrade.
  • Collaborated closely with stakeholders to gather project requirements and triage bugs during QA.
Sep 2012 - May 2015

Financial Services Representative

Secu

Raleigh-Durham, North Carolina Area

Jul 2006 - Sep 2012

Transaction Services Associate

Ameriserv Financial, Inc.

Johnstown, Pennsylvania Area

Sep 2004 - Jun 2005
Team & coworkers

Colleagues at The Clorox Company

Other employees you can reach at thecloroxcompany.com. View company contacts for 7738 employees →

MS Michael Swisher Michael Swisher Colleague at The Clorox CompanyOak Park, Illinois, United States, United States View → GG Goi Gooka Goi Gooka Colleague at The Clorox CompanyPotwin, Kansas, United States, United States View → YM Your Mama Your Mama Colleague at The Clorox CompanyIrvine, California, United States, United States View → BD Beth Dendy Beth Dendy Colleague at The Clorox CompanyLouisville, Kentucky, United States, United States View → EP Emma Pinto Emma Pinto Colleague at The Clorox CompanyLondon, England, United Kingdom, United Kingdom View → AT Alice Thomas Alice Thomas Colleague at The Clorox CompanyAustralia, Australia View → NP Nathan Pfaltzgraff Nathan Pfaltzgraff Colleague at The Clorox CompanyOlathe, Kansas, United States, United States View → RL Richard Lingo Richard Lingo Colleague at The Clorox CompanyPrinceton, Kansas, United States, United States View → AF Ana Federica Weber Ana Federica Weber Colleague at The Clorox CompanyBuenos Aires, Buenos Aires Province, Argentina, Argentina View → RG Raymond Gray Raymond Gray Colleague at The Clorox CompanyTuscaloosa, Alabama, United States, United States View →
1 education record

Mitchell Baker education

FAQ

Frequently asked questions about Mitchell Baker

Quick answers generated from the profile data available on this page.

What company does Mitchell Baker work for?

Mitchell Baker works for The Clorox Company.

What is Mitchell Baker's role at The Clorox Company?

Mitchell Baker is listed as Sr. Business Systems Analyst – IT Service Management (Process Lead) at The Clorox Company.

Where is Mitchell Baker based?

Mitchell Baker is based in Raleigh, North Carolina, United States while working with The Clorox Company.

What companies has Mitchell Baker worked for?

Mitchell Baker has worked for The Clorox Company, Duck Creek Technologies, Envestnet | Yodlee, Genworth Us Mortgage Insurance, and Zift Solutions.

Who are Mitchell Baker's colleagues at The Clorox Company?

Mitchell Baker's colleagues at The Clorox Company include Michael Swisher, Goi Gooka, Your Mama, Beth Dendy, and Emma Pinto.

How can I contact Mitchell Baker?

You can use AeroLeads to view verified contact signals for Mitchell Baker at The Clorox Company, including work email, phone, and LinkedIn data when available.

What schools did Mitchell Baker attend?

Mitchell Baker holds Bachelor'S Degree from North Carolina State University.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Mitchell Baker you were looking for.

View similar profiles