Mitchell Beane Email & Phone Number

Bel Air, MD, US

United States

United States

• Collected payments, updated accounts, and notified customers of additional responsibilities, collecting an average of $2,000 daily, impacting the overall goal of the department by 5%.
• Notified customers of payment obligations via telephone calls, performing inbound and outbound calls for over 100 customers daily.
• Developed procedures and documentation for 200 departmental agents to regulate extraction and safe storage of collections in event of destructive emergency.

United States

• Functioned as point of contact and manager for 2 major training software implementation initiatives (DeepHow & Kahuna) for all Global Operations around the globe.
• Recorded over 2000 hours of tribal knowledge on-site at plants, which in turn, contributed to an ROI of %200 reduction in training times for specific topics, impacting end-to-end laborer employee experience in the.
• Collaborated with 4 other key pillars within Workforce Readiness such as Upskilling, Talent Acquisition, Rewards, and Talent Development to make recommendations on opportunities for continuous improvement and new best.

Middle River, Maryland, United States

 Coordinated the total training plan for approximately 250 employees including, quality assurance specialist, customer service agents, phone sales agents, production service specialist, supervisors, and upper management that led to the successful startup of TransCore’s contract with MDTA (Maryland Transportation Authority) and E-Z Pass.  Creation and.

White Marsh, Maryland

 Reduced customer support center attrition by 15% through improvements to training and development, quality assurance and employee engagement saving $3.5M on training cost annually. Facilitating training classes for an average of 30 customer service, customer resolution, recall process and e-commerce sales trainees per training class on site and abroad.

White Marsh, Maryland

 Pioneered a four-tiered career path for the customer support center, which resulted in 100% of employees being crossed on multiple phone, email, and social media transactions, reduced on-boarding time by 33%, and increased one-call resolution by 25%.  Using Agile theory, aided the successful resolution for the largest recall in IKEA history “SecureIT”.

United States

 Oversaw the customer service department and ensuring the company delivers the highest level of customer service possible, supervising a staff of 28-34 agents within the customer service, customer resolution, and e-commerce sales department using all forms of correspondence (phone, email, social media) exceeding location goals of 90% adherence, 95%.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General