Mitchell Bond Email & Phone Number

West Midlands

✅ Providing expert project management and advice within an interim consultant role.Most recent interim contracts:➤Practice Plus Group (Jan 2024- Present)Orchestrating the mobilisation of a Cat A prison healthcare service, overseeing multifaceted project management aspects spanning IT, governance, HR, recruitment, training, facilities, systems/performance, contracts & sub-contractors, pharmacy, finance, and operational readiness.➤ Nuffield Health (August 2023-Nov 2023)Directed cross-functional teams in successfully migrating a new telephony platform into 27 hospitals and 5 central teams within a stringent 3-month timeline, showcasing adept project management skills.➤ TelMyDoc Ltd (July 2023- Ongoing)Leading project management and service support initiatives across operational, governance, marketing, and IT workstreams, ensuring seamless execution and patient/client satisfaction.➤ SSP Health October 2021- June 2023Managed the relocation of a new head office housing centralised teams for over 45 GP practices, overseeing the inception-to-launch of a contact centre servicing the practices. Responsibilities included finance, recruitment, HR, IT infrastructure, and facilities management.

Nationwide

✅ Set up GP Private Practice Clinics in High Wycombe and Bristol area and national virtual GP call and video model nationwide.➤ Set up the models for the website, inbound and outbound call centre, rota, booking methods, clinic rooms, training, recruitment, payment setups and service design.➤ Developed and implemented integrated communication, monitoring and reporting systems.➤ Engage with key stakeholders and act as the conduit to ensure all mobilisation actions are completed in the agreed timeframes.➤ Responsible for management of the mobilisation budget, ensuring that each mobilisation is successfully delivered within the budget constraints.➤ Coordinated the relevant business support departments at various stages throughout the process.➤ Resolved the problems and identify opportunities for business growth. Strategised the project plans from detailed task scheduling and inception to operation. ➤ Ensured data production related to critical success factors, KPIs and feedback mechanisms in monitoring and reporting systems.➤ Conveyed a structured approach to project planning to consider all aspects of governance and best practices, including health and safety, quality, clinical and information governance.➤ Established team-working ethics with the service by clearly defining roles and procedures.➤ Managed marketing plans for business growth and development.

West Midlands

✅ Monitored the call centre service hub by completing administrative work and attending calls for NHS surgeries remotely.➤ Delivered contractual requirements and targets through service management within its financial framework and maintained the strategic direction.➤ Overlooked the general management of the centre by developing the staff responsibility in all aspects of personnel, financial reporting, IM&T and maintaining agreed service standards.➤ Devised and implemented the internal and external policy and procedures for the services with statutory implications influencing the work of the service.➤ Ensured optimum use of resources and maintained effective management process to ensure financial control in coordination with the commercial/finance manager.➤ Optimised the cost of all financial services to save money by taking appropriate actions.➤ Held responsible for all aspects of data quality and integrity and ensured compliance with statutory requirements concerning security and confidentiality.➤ Established good working relationships with all key stakeholders by ensuring compliance with all the internal and external contractual KPI targets.

West Midlands

✅ Managed staff rotas and accepted/declined AL.➤ Efficiently managed the resources, resolved rostering issues, reduced shrinkage from roaster releases and refilled rota gaps.➤ Monitored KPIs to manage site performance and implemented measures to achieve end goals and targets.➤ Raised the right management policy by observing punctuality and sickness that support vision and goals.➤ Developed a Performance Development Plan (PDP) by analysing the areas of performance concerns to support individual learning.➤ Reporting on team compliance and statutory and mandatory training. ➤ Approved time sheets and travel expenses and acted as a point of contact for employment references.➤ Validated sensitive identity documentation for recruits and worked as a point of contact for smart card queries and IT problems.