Mitchell Bowden

Mitchell Bowden Email and Phone Number

Administrative Consultant at AppleOne Employment Services
Mitchell Bowden's Location
San Francisco, California, United States, United States
Mitchell Bowden's Contact Details

Mitchell Bowden work email

Mitchell Bowden personal email

n/a
About Mitchell Bowden

Mitchell Bowden is a Administrative Consultant at AppleOne Employment Services. He is proficient in Spanish.

Mitchell Bowden's Current Company Details

Administrative Consultant at AppleOne Employment Services
Mitchell Bowden Work Experience Details
  • Does Your Mother Know
    Retail Salesperson
    Does Your Mother Know Jun 2018 - Oct 2019
    San Francisco Bay Area
    Educated customers on product use and knowledge.Trained new associates on store policies, customer service, & sales and marketing techniques.Reconciled daily sales reports.Managed the daily closure process as a store keyholder. Operated a cash register and balanced cash/credit receipts.Monitored and controlled store inventory.
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  • Appleone Employment Services
    Accounts Payable Clerk
    Appleone Employment Services Mar 2017 - Jun 2018
    San Francisco Bay Area
    Pay vendors by scheduling and preparing checks.Maintain accounting ledgers by verifying and posting account transactions. Research and resolve vendor billing/payment concerns. Verify vendor accounts by reconciling monthly statements and related transactions.
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  • T-Mobile
    Retail Sales Associate
    T-Mobile Jan 2015 - Jan 2016
    San Francisco, Ca
    Build confidence of customers by making the store experience interactive, engaging, and reassuring.Troubleshoot and resolve T-Mobile device and service issues. Maintain visual appearance of the store and assist in merchandising.Exceed sales goals by 22% on a monthly basis to create/foster customer relationships and maximize commission.
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  • Verizon Wireless
    Customer Service/ Technical Support Supervisor
    Verizon Wireless 2007 - 2012
    Hanover, Md
    Managed a team of 10-12 representatives to optimum performance.Investigated consumer/business accounts to ensure compliance with Verizon Wireless policies and procedure and simultaneously resolved escalated issues. Analyzed existing processes for improvement opportunities.Analyzed and reacted to statistical trends and opportunities to drive performance.
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  • I4 Commerce
    Operations Analyst
    I4 Commerce Nov 2005 - May 2006
    Timonium, Md
    Redesigned and implemented quality monitoring process for collections to improve overall quality by 20%. Designed and developed remote quality monitoring process and implemented tracking process for customer care. Monitored customer care and collections operations to ensure 95% or above efficiency.Coordinated process improvements for collections and customer care operations.Researched and resolved executive level customer care inquiries to include merchant disputes, credit bureau disputes, and escalated I4 Commerce policy infractions.
  • Unitedhealth Group
    Member Services Supervisor
    Unitedhealth Group May 2004 - Nov 2005
    Frederick, Md
    Managed a customer service unit through performance management, quality measurement, and the training and coaching of representatives. Made recommendations for strategy and process changes.Controlled call volume through maximum utilization of the customer service staff.Handled escalated Spanish calls within the Evening/Weekend Member Services Staff.
  • Bank One
    Operations Supervisor
    Bank One Sep 2002 - May 2004
    Baltimore, Maryland
    Managed and motivated a team of 30-35 associates.Directed staff to optimum efficiency.Facilitated meetings and identified shift needs.Worked on projects involving all aspects of Bank One’s Lockbox services.
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  • Capital One
    Customer Relations Supervisor
    Capital One Feb 1998 - Jul 2002
    Tampa/St. Petersburg, Florida Area
    Coached, motivated, developed and managed a team of 10-15 customer service associates.Managed operational efficiencies of the team.Assisted in the inception and implementation of new sales strategies.

Mitchell Bowden Skills

Quality Assurance Performance Management Performance Improvement Driving Results Project Management Administrative Processes Call Centers Training Customer Satisfaction Customer Retention Team Building Team Leadership Telecommunications Process Improvement Customer Service

Mitchell Bowden Education Details

Frequently Asked Questions about Mitchell Bowden

What is Mitchell Bowden's role at the current company?

Mitchell Bowden's current role is Administrative Consultant at AppleOne Employment Services.

What is Mitchell Bowden's email address?

Mitchell Bowden's email address is mi****@****ile.com

What schools did Mitchell Bowden attend?

Mitchell Bowden attended University Of South Florida.

What skills is Mitchell Bowden known for?

Mitchell Bowden has skills like Quality Assurance, Performance Management, Performance Improvement, Driving Results, Project Management, Administrative Processes, Call Centers, Training, Customer Satisfaction, Customer Retention, Team Building, Team Leadership.

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