My role encompassed the development and support of business service projects, from conception to development, and finally to full implementation within the business. This included the management of multiple CRM systems which required complex software support, such as the maintenance of a complex business fleet mobile device management system, and a sophisticated online catalog designed to support and securely manage inter-business communication devices. In order to successfully achieve this… Show more My role encompassed the development and support of business service projects, from conception to development, and finally to full implementation within the business. This included the management of multiple CRM systems which required complex software support, such as the maintenance of a complex business fleet mobile device management system, and a sophisticated online catalog designed to support and securely manage inter-business communication devices. In order to successfully achieve this involved extensive consultation with executive managers, liaising with software developers and conducting sustained, comprehensive staff training programs. Additionally I regularly performed all-encompassing customer presentations detailing the projects applications and benefits, effectively promoting the product for customer engagement. My conversion rate from customer tender to full engagement from these presentations was extremely high. Show less

I was originally hired as a barman, and within six months advanced to assistant manager. I was responsible for ensuring excellence across all aspects of front of house responsibilities, such as customer satisfaction, interacting with back of house department heads, training staff members continually, ensuring adherence to company standards and liaising with the business owners to ensure efficiency and productivity. Additionally my role included composing daily spread sheets detailing business… Show more I was originally hired as a barman, and within six months advanced to assistant manager. I was responsible for ensuring excellence across all aspects of front of house responsibilities, such as customer satisfaction, interacting with back of house department heads, training staff members continually, ensuring adherence to company standards and liaising with the business owners to ensure efficiency and productivity. Additionally my role included composing daily spread sheets detailing business financials and completing reports to the satisfaction of the company director. During my time at the business it was awarded, among others, the Cotswolds Life Best Pub of the Year and two rosettes by the Good Food Guide, industry acclaim which I consider to be recognition of the standards of excellence maintained by myself and fellow managers. Show less

Initially I was hired in the role of rescheduling customer appointments for fault restorations in the companies call centre. This position required business-specific computer skills, a thorough knowledge and application of complaint resolution processes and strong communication skills for customer interaction. Due to my success my role and responsibilities within the company was broadened to include facilitating the designation of technician workloads, preparing customer contacts with company… Show more Initially I was hired in the role of rescheduling customer appointments for fault restorations in the companies call centre. This position required business-specific computer skills, a thorough knowledge and application of complaint resolution processes and strong communication skills for customer interaction. Due to my success my role and responsibilities within the company was broadened to include facilitating the designation of technician workloads, preparing customer contacts with company employees and ensuring the satisfactory conclusion of customer enquiries, which included authorising and implementing intermediary measures to ensure minimal disruption and continuance of the customers service. Show less