Mitchell Brown Email & Phone Number

Norwich, United Kingdom

- Day to day management of a team of 8 technicians- Motivation of the team and delivery of core performance measures - Delivery of excellent customer service - Management of call volumes and case management - Monthly 1:1’s- Coaching and developing technical ability - Coaching and developing sales ability - Managing Attendance - Holiday and sickness- Scheduling the team to cover in hours and out of hours work - Supporting recruitment - Supporting the service department by continually looking for opportunities to improve service to customers- Supporting the service department by continually looking for opportunities to streamline our processes, removing repeat processes and creating a lean, cost effective way of managing customer demand

Norwich

To provide IT support to all staff members within the business.Record all incidents encountered in an accurate and timely way.Liaise with internal/external team members sufficiently in order to resolve any IT issues to a high standard.Regularly managing personal incidents to ensure they are resolved within SLA.Answer all calls to a high customer service levelEnsure all phone Calls answered meet the high standard that is set by Call quality monitoring.Document all process amendments for management review/ sign off.Project experience including, on site PC upgrades & reinstalling/moving equipment.

Broadland View

General kitchen labour & in a mainstream restaurant.Preparing and cooking food in a pressured environmentManaging food order tickets assigned to me to ensure that the customer receives there food in a timely manner.Face to face customer service serving customers on a buffet.Ensure cleanest at all times to minimise the risk of food poisoning. Recording Wastage and monitoring temperature of food to ensure compliance with U.K laws.To Ensure branding is correct by following food plate specifications to offer the customer a consistent experience.

Brand development, Social Media Consulting, web site UI and advertising revenue. Developed brand strategy and Vehicle graphic design.