Assisting customers with finding and purchasing productsStocking shelves with stock, including breaking down and receiving palletsSupervisor duties include running shifts, supervising employees, counting tills and banking.Further increased responsibilities were attained as the store transitioned into a single manager store. This includes but not limited to, managing the store, rostering, and communicating with regional managers.

During this period, duties include the day-to-day operations of the store, ensuring there is a safe environment for customers and the store team members, delivering the businesses objectives to implement and maintain an exceptional level of merchandising and store presentation standards. Also included coaching the team, inspiring them to achieve goals and to drive in-store efficiencies to deliver profitable outcomes and achieve KPI's for the business

DutiesProviding customer service by working within a B2C environment and taking inbound and outbound calls and emails to members.Developing and maintaining membership database record systems and proceduresEffective verbal and written communication with external suppliers and stakeholders regarding the set up of membership and fulfilment databasesAttention to detail through the use of the Ticketmaster Archtics program to create invoices and to set up memberships Data entry and analytics by exporting and supplying data in Excel tables and graphs to display to users.AchievementsIncreased the membership base by 5% from 2022 to 2023 and then by a further 10% from 2023 to 2024Increased the revenue earned for membership to over $1m for the first time post-Covid.Increased average home game attendance by 25% from 2022 to 2024.Assisted in improving customer satisfaction from 7.1 in 2022 to 7.7 in 2023 and then to 8.3 in 2024.Proven adaptability by assisting other areas of the company throughout a period of voluntary administration.

DutiesData analysis and entry revolving around junior player height and weights.Data analysis of the junior competitions, responding to requests from clubs and suggesting changes based on the requests, and what is best for other teams’ known situations.AchievementsSuccessful organisation and running of two weekend community tournaments, (Bendigo Goldfields and Pac Cup)

DutiesOrganising resources to ensure school clinics have enough coaches and equipment in both Victoria and New South Wales.Written and communication skills to organise the coaches and information required for each school clinic.AchievementsSuccessful organisation and running of up to ten weekly clinics.

Assisting in coaching numerous sports at clinics set up by the company but mainly Australian Rules Football and TennisWhen supervising clinics, ensure all coaches are allocated the correct gear and are organised in the correct location for their sports.

140-hour Work placementThe successful design and implementation of the Ticketing system for all NBL1 South Home GamesThe successful design of the Promotional Posters for NBL1 Home games displayed around the TVs at MSACCreation of each week's game day guides for BigV and NBL1 Home gamesSuccessful organisation of the fundraising dinner – A Night with Gaze and Giddey

Stated as a Christmas Causal. Developed customer service skills working on the register.During 2018, was trained to work and break down stock as well as merchandising.From December 2018, was trained to supervise and run shifts. These extra skills included dealing with the day-to-day running of the store and cash up and banking

Work experience, assisting in many different areas, from talent to events to the social media team