Mitchell Clifton Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Technical Product Manager at Standvast focusing on Warehouse Management System capabilities

Seattle, Washington, United States

• As the Product and Program Leader for 3PL Fulfillment, defined 3PL business opportunity within Zulily, drafted pricing model ($5M Annualized Revenue), aligned on operational and technical capabilities to fulfill first 3PL brand using Warehouse Management technology, and tracked progress and risks through the project plan. • Customer Returns integration leader for Zulily's frontend migration to Shopify and customer Returns User Experience transition to Happy Returns, projected to save… Show more • As the Product and Program Leader for 3PL Fulfillment, defined 3PL business opportunity within Zulily, drafted pricing model ($5M Annualized Revenue), aligned on operational and technical capabilities to fulfill first 3PL brand using Warehouse Management technology, and tracked progress and risks through the project plan. • Customer Returns integration leader for Zulily's frontend migration to Shopify and customer Returns User Experience transition to Happy Returns, projected to save $300k annually and providing customers with more Returns flexibility and faster refunds• Project leader for initiative that that decoupled warehouse management software between Zulily and partner company QVC, enabling software to successfully operate independently for each brand ahead of Zulily’s sale• Product leader for Warehouse Management System (WMS) application that allows Zulily fulfillment center employees to process customer returns sent from Happy Returns and perform quality dispositioning, so that Zulily is able to maximize return value while protecting future customer experience• Defined “Four Walls” fulfillment cost metrics that break down warehouse labor cost pareto into contributing Variable Cost per Unit (VCPU) for entire fulfillment product space, enabling product and program managers to easily quantify labor cost business valuations• Managed technical roadmap using Aha! for Fulfillment Center Systems (FCS) Inbound engineering team, whiched defined work as Jira epics. Inputs included valuation estimates (either as revenue generated or cost savings), engineering effort required, partner team dependencies, and deadlines Show less

Seattle, Washington, United States

• Pitched and released Central Product Attributes that improved UPC mapping health from 90.31% to 97.29% of SKUs, improved on-hand healthy units from 94.08% to 96.66%, and reduced transship exceptions by 44% (Awarded "Leading with Purpose" award in Q2 2021 as a result of this project)• Program leader for an internal volunteer group ("Elevate") that responded to peer survey feedback and improve employee experience by breaking down the problems into specific actionable opportunities•… Show more • Pitched and released Central Product Attributes that improved UPC mapping health from 90.31% to 97.29% of SKUs, improved on-hand healthy units from 94.08% to 96.66%, and reduced transship exceptions by 44% (Awarded "Leading with Purpose" award in Q2 2021 as a result of this project)• Program leader for an internal volunteer group ("Elevate") that responded to peer survey feedback and improve employee experience by breaking down the problems into specific actionable opportunities• Defined the problem statement for and lead release of new Inventory Dwell and Inventory and Odd Location dashboard that enabled users to deep dive dwelling inventory within the dashboard itself rather than requiring users to export sheets into Excel.• Orchestrated large-scale, on-time delivery of cross-functional projects, including Zulily Fulfillment Center Closure, international Zulily Fulfillment Center building move, and storage expansion in QVC warehouse• Defined and released a mobile application that combined two disparate processes within QVC's ABE2 site• Defined and released an update storage capacity dashboard, which displayed bins marked full by users and aggregated bins by fullness: Empty, Partially full, and Full, so that Inbound operations managers could identify storage locations within the building.• Defined and implemented Directed Stow tools that guided associated to stow locations within seemingly full aisles, improving stowed Units per Location without degrading productivity.• Partnered with engineering team to define and release a new mobile Singles Receive application in QVC to expedite transferred unit processing, increasing Single receive transaction UPH from 80 to ~250 UPH. Show less

Seattle, Washington

• Defined 44 operational use cases for QVC's Inventory Movement and Validation Rules that determined storage permissions for palletized and cartonized inventory based upon inventory status, SKU count per outer container, and container type, preventing inventory from becoming in bad state, such as pallets becoming inaccessible due to being blocked by other products. • Defined the operational user experience and led release for a new adaptation of Zulily's desktop receive application that… Show more • Defined 44 operational use cases for QVC's Inventory Movement and Validation Rules that determined storage permissions for palletized and cartonized inventory based upon inventory status, SKU count per outer container, and container type, preventing inventory from becoming in bad state, such as pallets becoming inaccessible due to being blocked by other products. • Defined the operational user experience and led release for a new adaptation of Zulily's desktop receive application that clarified the container type and destination per received tote within or outside of the building• Determined valuation and led release of a Stow application optimization that removed screens from the Stow workflow, improving productivity by 8%, resulting in an estimated $600k varable cost savings annually• Provided training and operations tool testing and validation for two QVC site launches, and identified operations software fast follows that further improved upon software capabilities• Partnered with Operations users to define new Stow exception root causes, and with Product team to prioritize release, so that site leadership was able to more precisely understand exception reasons to provide associate coaching Show less

Greater Seattle Area

• Owner of specialty foods program for AmazonFresh, which included Produce, Deli, and bakery functions• Simplified produce inventory put away tools by replacing desktop applications with mobile applications (11%productivity gain) and eliminating replenishment (reducing produce operational-controlled order shorts by 88%)• Learned SQL and utilized to quantify business value of proposals and justification for projects to prioritize• Replaced regional produce handling SOPs with an… Show more • Owner of specialty foods program for AmazonFresh, which included Produce, Deli, and bakery functions• Simplified produce inventory put away tools by replacing desktop applications with mobile applications (11%productivity gain) and eliminating replenishment (reducing produce operational-controlled order shorts by 88%)• Learned SQL and utilized to quantify business value of proposals and justification for projects to prioritize• Replaced regional produce handling SOPs with an updated central standard Show less

Avanel, Nj

• Wrote requirements for and Transformation Portal, a mechanism to convert cases of variable-yield bulk quantity produce and deli product cases into sellable units to expand sellable offerings, and led operational release• Introduced combined-temperature shipment strategy in AmazonFresh that shipped chilled produce items withinambient temperature totes to reduce to reduce chilled totes requiring wasteful and costly ice packs to customers• Developed building launch checklist for… Show more • Wrote requirements for and Transformation Portal, a mechanism to convert cases of variable-yield bulk quantity produce and deli product cases into sellable units to expand sellable offerings, and led operational release• Introduced combined-temperature shipment strategy in AmazonFresh that shipped chilled produce items withinambient temperature totes to reduce to reduce chilled totes requiring wasteful and costly ice packs to customers• Developed building launch checklist for produce, deli, and bakery, and trained new hires for eight site launches Show less

San Bernardino, Ca

• Improved department productivity by 51%, from 77 UPH to 117 UPH as an Area Manager• Re-designed produce storage layout to address feedback of insufficient space and difficulty picking for orders• Partnered with Program, Product, and Engineering teams to test and provide user feedback for new software• Trained Team Members on produce handling and Warehouse Management System usage

Greater Los Angeles Area

Inspected inbound produce deliveries to USDA standards at a cross-dock facility in Los Angeles, serving the AmazonFresh Southern California market.

A commitment to providing joy and life lessons to both mentor and mentee.

Orlando, Florida Area

• Checked all fresh deliveries against Bi-Lo Holdings' receiving standards for quality, condition, safety, and sizing.• Rejected over 31,000 cartons of fresh produce not meeting delivery standards

Gainesville, Florida Area

Produce Manager: June 2011 - October 2013Dairy/Frozen Food Manager: June 2010 - 2011Assistant Produce Manager: January 2010 - June 2010• Exceeded quarterly planned sales and beat budgeted shrink (10% actual vs. 15% plan) as Produce Manager• Elected to district SME to train other department managers on “CGO” (Computer Generated Ordering) Software• I interviewed, trained, and staffed the department through weekly schedules, with the objective of continuously providing… Show more Produce Manager: June 2011 - October 2013Dairy/Frozen Food Manager: June 2010 - 2011Assistant Produce Manager: January 2010 - June 2010• Exceeded quarterly planned sales and beat budgeted shrink (10% actual vs. 15% plan) as Produce Manager• Elected to district SME to train other department managers on “CGO” (Computer Generated Ordering) Software• I interviewed, trained, and staffed the department through weekly schedules, with the objective of continuously providing new challenges to excellent teams of associates while staying within staffing budgets• As a department manager, I replenished the departments to match forecasted needs, merchandised displays to the neighborhood, increased sales, and reduced shrink to budgeted levels in all lead roles. Show less

In this position, I learned how to provide excellent guest service to customers in all areas of the store.

Dr. Steven A. Sargent Postharvest Technology Lab, Horticultural Sciences Dept.

In this independent study project, four cooling treatments were evaluated for their rate of field heat removal as well as their influence on postharvest quality of Florida-harvested Red LaSoda potatoes.

Dr. Jane E Polston Lab, Plant Pathology Department

This role introduced the research lab environment and culture. Experiences included PCR analysis, data collection, and using assays to better understand the movement and determination of plant viruses.

Bachelor Of Science (B.S.), Horticultural Sciences

A longtime passion for new flavors, cooking, and the grocery industry lead to the study of fresh produce commodities in the field.

Certificate In Software Product Management

Continuing Education certificate program at UW that focuses on Product Strategy, Product Design, Product Development, and Going to Market

Certificate In Project Management

Education record

Activities and Societies: Graduated with International Baccalaureate degree