Mitchell Coe Email & Phone Number

Cleveland, Oh, Us

Brook Park, Ohio, United States

Working under the SMIT Leidos contract at a United States Marine Corps facility.-Utilized PowerShell scripting to automate laptop imaging processes, enhancing deployment efficiency.- Managed and resolved IT support tickets using the Remedy ticketing system, maintaining high levels of customer satisfaction and timely issue resolution.- Configured and delivered laptops for the Marine Corps, ensuring compliance with military standards and operational readiness.- Provided end-user training and support, enhancing user proficiency and effective utilization of IT resources.-Managed Active Directory environments, handling user accounts, permissions, and group policies to ensure secure access.- Collaborated with cross-functional teams to support IT infrastructure, providing technical support and solutions in a fast-paced environment.- Maintained accurate documentation of IT processes and configurations, facilitating easier troubleshooting and knowledge sharing.- Participated in IT projects and deployments, contributing to the successful implementation of new technologies and systems.- Implemented and monitored cyber security measures, protecting sensitive data and ensuring compliance with security protocols.- NIPR and SIPR TA (Trusted Agent)- Assisted with SAAR forms.

North Ridgeville, Ohio, United States

I helped Refurb-World, LLC develop from selling $250,000 to selling close to $1 million per year. I left my position of Upper Manager after completing my Bachelor's degree to pursue the IT field. - Managed Over 4 - 6 Employees- Provided Knowledge and Expertise to Customers about the company and services- Conducted Technical Support for Customers and Employees- Provided Service Calls for Local Customers in their Locations- Analyzed Business Practices and the Market- Created Training Tools and Aids- Purchased Inventory- Sales- Troubleshooted Website and Network Issues- Printer Troubleshooting / Tech- Payroll- On Boarding and Off Boarding of Employees- Developed Policies and Enforced Policies

Bachelor Of Science - Bs, Cyber Security And Information Assurance

Associate Of Arts - Aa, General Studies, 3.67

High School Diploma