Mitchell Conant Email & Phone Number

Oklahoma City, Oklahoma, United States

• Communicated with customers through phone, email, and chat messaging ( Microsoft Teams).
• Diagnosed hardware, software, and network issues for laptops, desktops, and a variety of printers and scanners.
• Recorded customer issues, contact information, communications, work performed, and solutions in Remedy and ServiceNow ticketing system.
• Managed customer active directory accounts through NetIQ Directory and Resource Administrator (DRA).
• Enrolled, reset passwords for, and deleted government-issued mobile devices through Microsoft Intune Mobile Device Management.
• Supported Microsoft and government-deployed applications, and the deployment of new IT-related applications and processes.

Moore, Oklahoma, United States

• Responsible for monitoring case load and assigning tickets to the appropriate team member, making sure that cases were worked in a timely manner.
• Participated in QA testing of client-side software releases. Reviewed all cases that were supposedly closed during the patch period to ensure reduce post patch support and ensure customer satisfaction.
• Responsible for working with customer to gather information and creating cases to provide documentation to the development team that ensured that customer requirements were met.
• Analyzed customer requirements and building test cases around customer workflow and needs, and testing those workflows prior to software release.
• Investigated software issues and directed customers to the proper support level and groups.
• Escalated opportunities to Sales team.

Oklahoma City, Oklahoma, United States

• Diagnosed hardware and software issues on customer desktops and laptops.
• Maintained records of actions taken to resolve computer issues for follow-up.
• Assembled desktop computers from individual parts.
• Installed and configured operating systems and essential applications for constructed and repaired computers.

• Corrected student assignments and made notes on work that needed to be redone.
• Checked for new student enrollments each week and prepared paperwork and textbooks for orientation.
• Kept track of student attendance and contacted students who failed to attend classes after a period of time. Also informed students of approaching deadlines.
• Kept inventory of textbook and paperwork stock and submitted order forms for new copies when low.

I processed customer purchese while helping them with any questions or complaints they had. I also assisted disabled or handicapped customers with bringing groceries to their vehicles.I managed the customer service counter while regular customer service managers were preoccupied, further assisting customers with returns or processing money orders or.

Associate'S In Networking Technologies

Associate'S In Computer Aided Design | Game Design Emphasis, Cad/Cadd Drafting And/Or Design Technology/Technician