Mitchell Coxon Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Responsibilities• Supplying high quality Level 1 & 2 Support (inc. management of the Service Desk queue)• Working cooperatively with my team in a Service Desk environment• Providing technical guidance and leadership as senior member of Service Desk team• Provisioning, configuration and management of AD Environment (1000+ users nationally) • Provisioning, configuration and administration of mobile devices (phones & laptops)• Server administration (DFS, file permission, folder structures, GPO management)• Cloud & local application support (inc. HP cloud recover backups)• Set up and administer remote network infrastructure (inc.modem/routers, Telstra MPLS remote sites WAN network, printers, Fax lines, Telstra phone linesKey Achievements• Recently promoted to level 2 support from Service desk• Frequent Interstate Travel to cover absent staff at short notice• Success in the training and leadership of offshore team to the point of self sufficiency• Successful migration of user accounts from the Presidian Domain (company bought by McMillan Shakespeare) into the McMillan Domain (current Windows 2012 AD)• Assisted in the development of a new Standard Operating Environment for mobile devices and developed the implementation and build processes for provisioning new devices• Continual focus on continuous improvement of existing processes and implementation