Mitchell Cragg Email & Phone Number

Ottawa, Ontario, Canada

- Secure supply partners via cold calling qualified leads and emails - Lead generation through various means and platforms including Facebook Marketplace, Google, business databases and lead generation programs- Input, update and maintain business information and records in Hubspot- Performed Zoom calls to onboard new clients and familiarize them with the platform and how to update their store- Met or exceeded weekly and monthly KPI expectations- Received the Ruckstar award for excellent performance for the week of November 30th, 2020

Ottawa, Ontario, Canada

- Originally hired as Assistant Director of Sales and was promoted in 6 months - Facilitated interviews, hiring and training of all new employees- Responsible for human resources, payroll, managing hours of work and administering necessary disciplinary actions- Controlled the schedules of up to 5 outside sales representatives - Provided necessary support for sales representatives and telesales agents- Ensured any client issues were dealt with in a prompt and concise manner including payment and contract concerns

- Accountable for daily production of employees and various contractors- Performed general health and safety duties as per ministry of labour guidelines - Ensured daily tasks were completed to satisfaction and met quality standards- Responsible for the inventory of materials and tools on site

Ottawa, Ontario, Canada

- Responsible for the quality of all outbound telesales calls - Coached employees based on scripting and company guidelines- Generated leads for all telesales based on the various regions of operations- Managed the day to day operations of all field sales representatives- Assisted the Sales Manager with coordinating a team of up to 24 employees- Performed duties of the Sales Manager during their absence

Ottawa, Ontario, Canada

- Made outbound calls setting appointments with businesses across Canada- Set appointments for companies such as Google and Yellowpages

Toronto, Ontario, Canada

- Started as a telesales representative and was quickly promoted- Trained new agents in a classroom setting for a variety of different programs to the standards set out by clients- Responsible for monitoring and coaching up to 50 sales agents as well as overseeing their production- Performed many general office duties including reports and administering disciplinary action- Other management positions that I held include Quality Assurance Coach and Team Captain