Mitchell Dawe Email & Phone Number

Bristol, England, United Kingdom

Key Responsibilities:- Lead Contact Team co-workers to achieve agreed targets and high quality of customer service.- Monitor team performance on customer contacts throughout the working day and take appropriate action to maximize performance against service level delivery.- Identify trends and potential challenges to service delivery and engage with.

Bath, United Kingdom

• Day to day running of the team, making sure there is enough resource to tackle the daily, weekly and monthly demand.
• General people management – performance, development and coaching including regular one to one meetings.
• Run daily and weekly MI to spot any trends and identify root cause.
• Be the first point of contact for any escalations that need to be handled in a timely manner.
• Work closely with the service delivery manager to support them where needed. This can include running team leader meetings, working with other managers across the business to achieve goals and to deputise when they are.
• Identify areas for improvement. Break down the process and use lean methods to produce an improved outcome for the customer.

Bath, England, United Kingdom

Bath, England, United Kingdom

Bath, England, United Kingdom

Bristol, United Kingdom

To ensure all aspects of New Business processing are completed correctly and efficiently, in accordance with the rules laid down by the regulatory bodies and the agreed company business practices and standards.Key Roles & ResponsibilitiesThis is a key role in ensuring the efficient processing of applications and ensuring that IFA expectations in relation.

Bristol, United Kingdom

• Key Responsibilities
• Administrating all financial advisors’ paperwork, ensuring the correct documents go to the right departments, all information is entered correctly on the system and filed away accordingly.
• Carrying out administrative tasks such as daily, weekly and monthly checks for branch risk and controls.
• Liaising with different departments to ensure the best possible customer service.
• Analysing and ordering the right amount of cash for the branch.
• Handling sensitive data and understanding the customer’s requirements whilst ensuring the right processes are followed.

Clevedon, Bristol

Using large databases to fix home entertainment products over the phone. Booking engineers and suggesting products to benefit the customer was also a secondary task in the role.

Bristol, United Kingdom

Multi skilled motor/home insurance adviser amending policies and answering queries in a fast paced call centre. Up selling relevant products, sending out letters and adhering to call handling times formed our overall targets.

A-Level, Media Studies, Design & Technology And Business Studies

Gcse, A, Double B, 5 C'S