Mitchell Downes Email & Phone Number

Brookwater, Qld, Au

Australia

Brisbane; Gold Coast

- Commercial and home maintenance- Renovations (Kitchen, courtyard, decks, bathrooms etc)- Concreting and formwork - Machine operation (Excavator and Skid steer)- Landscaping, gardening/groundskeeping - Fixing windows and screen doors- Installing home and commercial sound systems, video conferencing systems, and internet cabling- Painting/plastering - Welding- Floor repairs- Servicing and replacing taps- Installing drainage

Australia

Completed a Certificate 2 in plumbing.Skills performed under supervision:- All things maintenance plumbing - Removing and replacing s-trap and p-trap pans, including cisterns (Close couple and link-suites)- Servicing and replacing taps- Removing and installing hot water systems- Unblocking drains using drain machine- Installing drainage- Carrying out rough-ins

Queensland, Australia

Responsibilities developed & attributes gained:• Manage, and maintain TCS systems• Provide ongoing support to franchisees (Business or general operations)• Resolving conflicts (Staff, franchisees, and customers)• Conduct store audits• Assist franchisees with local store marketing strategies• Manage company owned stores• Cash Handling, eftpos transactions• 'End Of Day' cash reconciliations• Office duties (Banking, rosters) • Review and analyse financial statements, and bench mark the data• Customer service• Personally motivated and well organised• Set quarterly Objective Key Results (aka OKR's) and achieve the set targets• Contribute to conferences, and CIT meetings as a key means of delivering training• Conducting training sessions for developing customer service skills• Analyse stock take reports, discern and highlight any variances• Use and understand Excel, Word, and Outlook.

Brisbane Based

Responsibilities developed & attributes gained:• Undertake audits, maintain TCS systems to consistent standards, OH&S compliance• Schedule, and manage audits, and related travel within guidelines• Contribute to conferences, and CIT meetings as a key means of delivering training• Keen eye for detail• A sense of fairness and balance, in interacting with franchisees and their staff. Handle conflicts, or heated situations and maintain composure of oneself.