Mitchell Downing Email and Phone Number

•Established monitoring on websites, servers, and hardware equipment to ensure that they were operational and that any issues would be detected.Troubleshot and resolved various issues affecting Solarwinds• Worked with multiple support teams and clients to create escalation and remediation procedures.• Created documentation for procedures and to resolve issues that were easy to understand• Escalated issues to the appropriate teams and effectively communicated remediation being taken to affected users.• Troubleshot and resolved various Windows, Linux, networking, and FTP issues• Increased CPU, memory and diskspace on virtual servers• Created application space in IIS• Created Firewall Rules in Fortigate and added IP address to whitelist• Ran meeting with various teams to discuss ongoing issues and various changes

• Responsible for resolving and diagnosing OS, hardware, application and networking issues.• Work with customers and other teams to troubleshoot and resolve issues in a timely fashion.• Applied patches and maintain security specifications.