Network Analyst
Current•Established monitoring on websites, servers, and hardware equipment to ensure that they were operational and that any issues would be detected.Troubleshot and resolved various issues affecting Solarwinds• Worked with multiple support teams and clients to create escalation and remediation procedures.• Created documentation for procedures and to resolve issues that were easy to understand• Escalated issues to the appropriate teams and effectively communicated remediation being taken to affected users.• Troubleshot and resolved various Windows, Linux, networking, and FTP issues• Increased CPU, memory and diskspace on virtual servers• Created application space in IIS• Created Firewall Rules in Fortigate and added IP address to whitelist• Ran meeting with various teams to discuss ongoing issues and various changes
