• Responsible for Territory Strategy and sourcing new business opportunities within the QLD Infrastructure space.• Prospect -> close and ongoing Account Management.• Build and grow relationships with Property Developers, Electrical Contractors, Construction Companies & Civil Consultants to ensure repeat business• Presales solution scoping and quoting for a variety of connected IT (Community Connect) products built on-top of the Wholesale FTTP Network.• Responsible for Territory P&L, ultimately ensuring Quarterly / Yearly Revenue Targets are exceeded. • Enhanced existing Lead Sourcing processes - I created a program to compile all upcoming Development Opportunities and Map against Opticomm's existing communities + Pit & Pipe Network. Originally created to streamline my personal Sales activities. • Documented and trained Sales Staff to use the program, now used daily by our National Sales Team. • Represent Opticomm & Uniti Group at Property Development & Wholesale Telco Industry Events.

• Direct Responsibility to manager & grow Local TV Channel - targeting SME Clients with a BVOD Advertising Solution• Channel Strategy, creating Marketing Assets / Sales Brochures, Slide Deck and Proposals• Prospecting Leads, populating Sales Pipeline, responsibility to manage opportunities through to building of Campaign and handover to Account Director & Head of Digital.

• Launched and grew Business Satellite Services and Wholesale Services Channels, we were the 5th largest NBN Business Satellite provider in 12 months.• Oversaw Strategy, Wholesale on-boarding, GTM, and collaborated with Marketing Team and external Agency to produce collateral and content.• Fostered relationships with NBN, Vendors, Wholesalers, and Industry Bodies.• Identified and converted new business opportunities, consistently exceeding revenue targets. • Managed account portfolio spanning Education, Enterprise, Government, Wholesale, Telehealth, AG-Tech.• Lead projects in collaboration with NBN, including SkyMuster Plus for Telehealth, BSS for IoT in Tasmania, and DH4B for First Nation's Communities in NT.• Managed a team of four (Sales, Accounts, and Service Assurance).• Implemented B2B CRM and automated processes across software ecosystems.• Supported NBN BSS & NBN EE Resellers on the Enterprise side and the Network of Local Agents within the Bordernet Reseller Brand for SME/Micro.

• Maintaining strong relationships with portfolio of clients - growing value of accounts YOY. • Converted new prospects and nurtured through Pipeline.• Managed and grew Network of Resellers / Partners - Tripled number of signed SME Partners within 18 months. • On-boarded a new VoIP Platform - Assisted Engineering with integration. Documented processes and trained Front Line staff.• Scoped and On-boarded a 4G Mobile Broadband Solution, GTM Strategy, positioning etc.• Trained two Junior Account Executives + Supervised Front line staff

• Monitoring the performance of our national on-net network, identifying and investigating any issues that arise• Responding to all Sales & Support enquiries that arrive overnight via email & on various social media platforms• Reporting outages / network faults to Engineering & posting outage notices on our website & social media• Responding to all Social Media enquiries received afterhours – usually to perform remote troubleshooting• Additional tasks as directed by Sales Director and Managing Director

• Started in Customer Service, moved into Sales & Accounts.Primarily focused on residential accounts initially, moved into SMB after approximately 12 - 18 months.• Responding to Inbound sales enquiries via phone & email regarding a range of telecommunication products• Assisting customers with a variety of accounts related issues including refunds, billing disputes, financial hardship applications, credit management, debt consolidation etc• Complying to employer, government & ACCC regulations for all inbound / outbound communications• Effectively working in teams & small groups to resolve more complex enquiries • Training new staff members and providing supervision services for questions / enquiry escalations• Addressing complaints ensuring underlying issues are resolved & adhering to the complaints process & policies• Using multiple web-based ticketing systems and database access programs to complete required tasks• Liaising with system engineers, upstream wholesale network providers & technicians to resolve enquiries• Phone based technical assistance to resolve service issues• Providing unbiased product recommendations based on customer’s individual requirement

• Establishing, designing, developing & building websites for PETRO group companies• Implemented CRM for Sales staff to track opportunities through to closed deals. Automated reporting for Sales Management & Branch Directors. • Developing and maintaining eCommerce & online store platforms - 8 international regions & currencies with thousands of products.• Creating IT Procedural Manuals for staff & creating Operations Manuals for customer assistance• Providing desktop & phone support for employees• Designing and commissioning weekly email bulletins + Google Ads / Paid Search. • Maintaining product & customer databases• Maintaining office network (25 - 30 users)