Mitchell Finlay Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Customer Service• Provide a first point of contact for customers via email, phone and face to face interactions• Resolve inventory and delivery queries• Providing WMS support to new and existing customers to improve customer experience and increase efficiency Warehouse Management System Administration• Generating and processing customer sales orders, purchase orders, delivery consignments, stock movements, stock adjustments and all other WMS transactions• Onboarding new customers and updating current customer details Warehouse Management & Team Supervision• Inbound and dispatch processing within WMS• Storage management or frozen, chilled and dry goods in 2 separate warehouse locations• Supervise and direct small warehouse team• Ensure HACCP protocols are complied with• Chep governance • Conduct customer inventory stocktakes • Picking and packing of deliveries • Pallet breakdown and container unloading • New customer process development and continuous improvement Distribution Management• Planning and allocating daily delivery schedules• Collating and preparing all driver delivery paperwork • Assisting drivers with delivery related issues • Ensuring Chain of Responsibility requirements are adhered to for all scheduled delivery runs

Sydney, New South Wales, Australia

• Provide customer support via phone, web chat and email • Formulate and implement solutions to a wide range of issues in accordance with relevant policies and procedures • Monitor developing trends with customer contacts • Suggest and assist in facilitating continuous improvement opportunities

Sydney, Australia

• Validating formal and informal ballot papers• Batching and securely sealing ballot papers in preparation for transport• Sorting and alphabetizing ballot papers• Providing assistance to voters on Election day• Undertaking initial count and distribution of preferences for House of Representative ballot paper

Sydney, Australia

• Supervising a team of 20 extracting ballot papers from postal votes• Signing off on the count of missing ballot papers• Advising team members which ballot papers can be accepted as formal votes, and which cannot• Creating the most efficient and streamlined process to open and sort thousands of ballot papers

Sydney, Australia

Planning & Scheduling• Planning bulk Grain movements totaling between 6,000 – 11,000 tonnes per week• Scheduling bulk freight providers – up to 275 movements per week• Booking in both loading and unloading timeslots at both GrainCorp and non GrainCorp sites• Allocating specific equipment to jobs to ensure the highest possible fulfillment rates are achieved • Planning optimal movements for freight providers resulting in less “dead running” for carriers and reduced freight rates awarded • Re-plan and re-schedule jobs at a moments notice due to weather events, truck breakdowns, etc.Safety & Compliance• Ensuring all jobs scheduled adhere to Chain of Responsibility policies for all involved• Inform freight providers of any site specific safety compliance measuresReporting Functionality• Provide weekly reports outlining the number of tonnes planned to be moved in a week relative to the number of tonnes executed and fulfilled • Provide statistics to the Transport Management Team on jobs offered to contracted carriers, as well as fulfillment rates

Sydney, Australia

Customer Ownership Stock Swaps Administration• Validating stock swap requests to ensure internal regulations are being adhered to• Processing a wide variety of customer stock swaps requests• Ensure all stock swap records are filed weekly• Liaising with the internal Billing Team, ensure all swaps are billed correctly • Assist external customer with low level stock swap enquiriesReporting Functionality • Generating and distributing weekly client ownership swap reports • Processing scheduled movement reports • Providing specific customers with monthly stock swap reportsPurchase Order Administration• Review and process internal freight expense purchase order requests for specific movement types Accounting Procedures• Ensure all end of month billing procedures are executed • Update stock swap freight rate pricing published • Processing Internal & External freight provider invoicesSystem Testing • Liaise with multiple teams, both locally and internationally, to develop and test new system features• Partake in UAT testing prior to company system upgrade• Assist with data migration post company system upgradeOther Miscellaneous Responsibilities• Generate new movement identification numbers for rejected carrier movement in a timely manor• Analyse, and where required, carry out any freight carrier route amendments requests• Keep all internal and external stock swap request documentation up to date• Setup new destinations

Sydney, Australia

Mobile Service Fleet Management• Monthly invoice processing• Porting mobile services onto and off the Challenger Corporate account• Purchasing all mobile devices (phones, tablets, Wifi dongles)• Resolving all mobile device related issues • Loan device management Hardware Procurement• Purchasing all IT hardware • Management of backorders and rolling stock levels• Development of supplier relationships Software Licensing Management • Manage software licensing agreement renewals across all vendors. E.g. Microsoft, Adobe, JetBrains, ServiceNow, etc.• Facilitation of all standard licensing requests

Data Validation & Governance • Review, approve and process material master amendment request• Verify all Production FERT BOM (Bill Of Material) and Sales FERT BOM requests have the correct material master settings listed and submit for processing• Monitor and process all requests submitted via the web based “Discontinuation Portal” Proprietary Stock Agreement Management• Review newly submitted proprietary stock request forms• Obtain necessary signatures for implementation approval• Amend basic Purchasing views within SAP material master for items listed as part of the agreement • Manage stock movements to ensure stock is being sold as per agreementProduction Order Management• Provide an escalation point for any Production Order related issuesTeam Inbox Management• Delegate all requests sent through to the team inbox to the appropriate member of the National Inventory team• Ensure all requests are responded to within the designated SLASAP Super User Duties• All post SAP implementation duties carried over from previous role• Appointed to lead one of two focus groups comprised of other SAP super users from NSW to decrease the amount of open sales orders listed in SAP

Data Validation & Governance• Completed testing on newly created web based material master code creation system• Provided training, documentation and on-going support to associates nationally regarding the use of the web based material master code creation system • Review and approve all new IT hardware material master product code requests• Authorize all IT hardware material master amendment requests • Amend material mater details both directly in SAP and in MDM (master data management) systems• Review and approve all Sales FERT and Production FERT BOM (bill of materials) requests and amend any material master data as necessaryProduction Order Management• Liaise with associates from multiple areas of the business to both improve and remove complexity within the production order process • Providing training, support and relevant process and policy documentation to associates• Manage all pending production orders • Escalation point for all associates for any production order related issues SAP Super User Duties • Pre SAP rollout testing • Coordinate with and oversee fellow IT SAP super users progression pre “go-live” to ensure a best in class system implementation• Ensure all new associates within the IT department successfully complete the correct training simulations and online tests, as their role requires• Provide SAP support to all associates nationally where required• Perform system update testing• Continuous process review and improvement

Statement Of Attainment, Business Continuity Plan, Completed

This course has provides the skills and knowledge to work within the business continuity framework to: develop and review business.

Education record