Mitchell Ford Email & Phone Number

Durham, England, United Kingdom

Gateshead, England, United Kingdom

The End User Support Team at Aspire is one of our Second Line Teams. Inside the team we have our own First and Second Line.Moving to managing the First Line End User Team has enabled me to grow further as a manager and develop more technical skills due to the higher complexity level of our work.I now oversee an incident queue of 200+ tickets, handle.

Gateshead, England, United Kingdom

After working as an engineer on the team for over a year I was able to progress into therole of team leader on what is essentially Aspires 1st Line Team.I strive to better the team in anyway possible to continue to provide the excellent services our customers expect from us. I also work hard to ensure that each individual engineer is given the support.

Gateshead

As a QuickFix Engineer I worked to provide the team's flagship "First Time Fix" by resolving customer issues and requests over the phone within 20 minutes or within 1 hour over email. I worked on the most customer facing team on the service desk taking inbound calls, logging incidents, assigning them to the correct service desk team and providing excellent.

Durham, United Kingdom

The work I completed as an apprentice at the Computer Centre were general PC/Laptop repairs. Replacing faulty components, installing operating systems and general troubleshooting. I also occasionally went out to customer locations to install routers, switches and printers.The shops other service was mobile device repair. I replaced smashed screens and.