- Primary technician preparing PC(s) for deployment to end-users across a large company in Oshkosh, WI. - Increased Imaging/PC capacity by 150% within a couple months. I also made noticeable improvements to ITAM, and procedures related to the position. - I perform the daily management of stock storage of IT assets from cables to PCs. Primary person handling incoming and outgoing IT packages. (UPS/FedEx).

• Incident management: Monitoring of Support/Premium Support issue(s) and incoming emailson company support emails, ensuring progress on incidents falls within SLA agreements,escalation of incidents from support team to developers and SME(s), primary call contact forsupport incidents and 24/7 on-call support for priority issues.• Data Warehouse Maintenance: Maintaining client data warehouse environments, correctingdata anomalies and errors, updating procedures and other DBOs to resolve incidents withrecords on DB Tables and SIS assessments loaded into DW through custom loaders andautomated processes.• Administration, management, and maintenance of FTP site, Exchange Server,Incidient/project management and documentation sites, TDS phone configurations.• On-site and remote assistance in regards to application, OS, and VPN systems. Installation ofOS/software and deployment of new PCs to users. Co-maintenance of IT Asset lists,communications with PC/printer vendors in regards to warranty repairs, item replacementsand so forth.• Assisting in troubleshooting and resolving issues with local servers, switches, UPS(s), andother Network devices. Configuring, deployment, and rewiring of existing and new networkdevices as part of resolving network incidents.

-I performed on-site repair and advanced troubleshooting of PCs and peripheral devices. This included traveling to various remote clinics and hospitals-I configured, deployed and repaired PCs and printers. -I reimaged PCs, performed software installs and updates

-Tier 1 support of all vendors, associates, providers, and agents.-Common applications supported include; MS Office, Windows XP & 7 (for 30k+ machines), multiple insurance and medical apps, Citrix Connection Center/Xenapp, VMWare Vsphere clients (for 10k+ virtual machines). -Tools used include P-Synch, Bombgar, Remote Desktop, command prompt and .bat files, IBM ESSO Trivoli, Advanced Tiff Editor, and SnagIt to name a few.

-I diagnosed, troubleshooted, and repaired hardware/software problems onlaptops, desktop and peripherals.-I was co-project manager for redesigning layout of help desk-Performed network work on server racks and equipment-Created patch cables-Created policies, procedures, SLA Agreement

-I worked on the sales floor in the Toys/Sporting Goods/Hardware Departments.-Cashiered-Issued fishing, hunting, and other licences for people-Unloaded trucks in backroom and organized inventory for sales floor

-I assisted Promotional Events Manager in running promotional events at concerts, car shows, and various other public events-Coordinated various events with other interns-Updated website calender of events pages for local stations