Mitchell Gale Email & Phone Number

New Albany, Ohio

- Reviewed accounts for spending patterns, conflicts in story, previous verification, and online activity.- Contact the customer, and if necessary suspects and law enforcement, for additional info related to reported fraud activity. - Reviewed documentation provided by merchants and compared them to the customers account.- Recovered an average of $50k a month via chargebacks, withdraws of fraud, and re-billing the customer.- Developed an Excel sheet to automate a chargeback process to ensure accuracy of disputes.

- Helped manage, coach, and train cashiers, self-checkout attendants, and courtesy clerks to ensure quality service was being provided as well as company metrics on speed and efficiency were being met.- Helped manage the stores cash flow, between customer, store, and the banks to ensure the consistent cash availability and reporting. - Assisted customers with various money services such as paying bills, cashing checks, writing money orders, and wiring money- Assisted customers with various questions and complaints about products, and employees and ensured proper follow up was done to correct the issue.- Helped train self-checkout employees from across the district on new software and hardware that was rolled out.