*Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.*Designs, tests and implements new computer systems, operating systems and applications.*Analyzes and solves complex problems of network (operating) system hardware and software components.*Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.*Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.*Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

• Help customers will hardware issues• Set up Desktops and other IT related hardware.• Support customers with IT issues.

• Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.• Configured hardware, devices, and software to set up work stations for employees.• Responded to customer inquiries and provided technical assistance over phone, email, and in person.• Created user accounts and assigned permissions.• Assign Tickets to proper tier and technician.

Helping small business and common people with their tech issues. Setting up computers, printers, back up systems. Also help solve most tech issues if something is wrong or has changed and not sure how to set it back.

• Repaired and calibrated systems and equipment post-installation for fleet of Microsoft Azure Server equipment.• Tended to over 40,000 servers, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.• Report any issues and document finding and solutions.• Testing and using new tools to fix malfunctions.• Creating and training other technicians on how to follow our process for repairs.

• Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.• Configured hardware, devices, and software to set up work stations for employees.• Responded to customer inquiries and provided technical assistance over phone, email, and in person.• Created user accounts and assigned permissions.• Assign Tickets to proper tier and technician.

• Repaired and calibrated systems and equipment post-installation for fleet of Microsoft Azure Server equipment.• Tended to over 40,000 servers, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.• Report any issues and document finding and solutions.

Manage 4 computers, 5 usersRepair and trouble shoot errorsUpdate and backup dataCreate invoices and proposalsSend emailsUse Microsoft Excel and QuickBooks