fermentAsian is a busy, upmarket, casual dining restaurant that focuses on enhancing the guest experience through engaging service and telling the stories of the local produce, cooked in a northern Vietnamese style, paired with wine from all around the world. While at this position I also became a member of Sommeliers Australia and attended masterclasses in order to educate myself on different styles of wine. This aspect allowed me to ameliorate the guest experience as it improved my ability to guide the guests through the extensive wine list and make a suitable choice. My excellent communication and hospitality skills as well as my amicable and approachable nature has allowed me to contribute to many memorable guest experiences, ensuring customer satisfaction and therefore their return to the restaurant.Guest review: “The service was exceptional… and to top it all off our wine guru Mitch was extremelyknowledgeable, shared a few stories of the local wines and had a great sense of humour” – September, 2019

Hill of Grace Restaurant is the first fine dining restaurant in a sporting stadium in the world. Here I provided competent fine dining and VIP service across four course a la carte and eight course degustation dining options. I was able to improve my skills through rigorous staff training in all aspects of fine dining service and by working under sommeliers and industry professionals. My outstanding service skills, polite and respectful nature meant that I was always called upon to serve VIP guests and Adelaide Oval SMA board members.Guest review: “Great evening, food was amazing. Loved the different flavours and textures. Hats off to Mitchell who knew his stuff about the menu and wines. Relaxed and friendly.” – December, 2015