Mitchell Harris Email & Phone Number

Greater Grand Rapids, Michigan Area

• Analyzed, clarified, and resolved complex benefit and claim related questions from providers per day. • Determined the dollar amount of payments and directs the issuance of checks.• Reviewed and researched problems and communicated with appropriate personnel to obtain information when necessary. • Responded to provider inquiries through telephone, handwritten/check-off letters, or by a typewritten, self composed letter. • Attained performance level standards as outlined in performance objectives. • Continued to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.

Greater Grand Rapids, Michigan Area

• Analyze, clarify, and resolve complex policy and account related questions from internal and external customers. • Reviews problems and communicates with appropriate personnel to obtain information when necessary. • Responds to customer inquiries through appropriate mediums. • Attains performance level standards as outlined in performance objectives.• Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.• Provided coverage for customers working from a home-based office equipped with a phone, high-speed Internet connection, and Siebel software.

Lansing, Michigan Area

• Provide customer service in concession stands• Prepare food for customers• Oversee staff• Schedule employees• Inventory stock• Balancing and cashing till

East Lansing, Mi

• Input data for ongoing record keeping• Create new forms used for insurance benefits• Receive and file documents for insurance claims

Lansing, Mi

Seasonal Job (worked summer months usually June-August)• Provided customer service in concession stands• Prepared food for customers• Coordinated small animal rides for customers

Patient Care Services (Nursing Administration)

• Perform data entry, typing, word processing, and spreadsheet functions. Review and compose correspondence on manager’s behalf.• Assist manager with quality improvement activities. • Develop and implement efficient functioning of office and administrative support services, within scope of responsibility. Make recommendations regarding improvement to office processes and procedures.• Assist in monitoring policies and procedures compliance and informing staff of new policies or procedures.• Provide clerical support, such as typing, filing, copying, and mail distribution.• Provides administrative support duties such as phone and office reception; word processing, mail distribution, copying, and other duties as assigned.

Big Rapids, Mi

• Copying • Collating• Assembling course packets• Delivery of materials to end users