Mitchell Harris Email & Phone Number

Greater Grand Rapids, Michigan Area

• Analyzed, clarified, and resolved complex benefit and claim related questions from providers per day.
• Determined the dollar amount of payments and directs the issuance of checks.
• Reviewed and researched problems and communicated with appropriate personnel to obtain information when necessary.
• Responded to provider inquiries through telephone, handwritten/check-off letters, or by a typewritten, self composed letter.
• Attained performance level standards as outlined in performance objectives.
• Continued to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.

Greater Grand Rapids, Michigan Area

• Analyze, clarify, and resolve complex policy and account related questions from internal and external customers.
• Reviews problems and communicates with appropriate personnel to obtain information when necessary.
• Responds to customer inquiries through appropriate mediums.
• Attains performance level standards as outlined in performance objectives.
• Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
• Provided coverage for customers working from a home-based office equipped with a phone, high-speed Internet connection, and Siebel software.

Lansing, Michigan Area

• Provide customer service in concession stands
• Prepare food for customers
• Oversee staff
• Schedule employees
• Inventory stock
• Balancing and cashing till

East Lansing, MI

• Input data for ongoing record keeping
• Create new forms used for insurance benefits
• Receive and file documents for insurance claims

Lansing, MI

• Seasonal Job (worked summer months usually June-August)
• Provided customer service in concession stands
• Prepared food for customers
• Coordinated small animal rides for customers

Patient Care Services (Nursing Administration)

• Perform data entry, typing, word processing, and spreadsheet functions. Review and compose correspondence on manager’s behalf.
• Assist manager with quality improvement activities.
• Develop and implement efficient functioning of office and administrative support services, within scope of responsibility. Make recommendations regarding improvement to office processes and procedures.
• Assist in monitoring policies and procedures compliance and informing staff of new policies or procedures.
• Provide clerical support, such as typing, filing, copying, and mail distribution.
• Provides administrative support duties such as phone and office reception; word processing, mail distribution, copying, and other duties as assigned.

Big Rapids, MI

• Copying
• Collating
• Assembling course packets
• Delivery of materials to end users