Mitchell Hicks Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada Area

Perform and monitor administrative activities, ensuring compliance with administrative procedures, rules, regulations, and statutes.Review the efficiency of administrative procedures within the unit and recommend improvements.Functional area: Accounting and Financial ManagementMonitor expenditures and receipts; ensure expenditures are coded in compliance with funding source restrictions and tracking requirements. Recommend solutions for problems or unique situations to supervisor.Complete special projects requiring research and compilation of data and information on a variety of topics.Serve as a primary contact for travel and moving issues. Resolve or recommend resolution for travel and moving problems and improprieties; provide training on travel matters to employees.Provide application software assistance; assist users in recovering from operator errors (such as unintentional deletions, accidental format changes, or incorrectly saved files).

Las Vegas, Nevada Area

Responsibilities include defining and executing various social media tools and online platforms to help brand SMP within specific communities. Provide relevant and robust content to better inform community members. Provided data retrieval & presentation from various sources. Web site management & development. Delivered, set up, and networked computer systems on Windows 95, 98, Vista, XP, and NT. Develop and track appropriate metrics. Set up agent web pages, Facebook and various accounts and update as needed. Coordinated drip campaigns and use Trickle to monitor feeds.CERTIFICATIONS: A+ Certification, Microsoft Certified Professional (MCP) Proficient with open source content management system (CMS) and content management framework (CMF) interfaces such as Joomla!, Drupal, and Word Press.Solid understanding of the social media universe (Hoot Suite, Blog Desk, Real Press, Facebook, Twitter, LinkedIn, Trickle, Adobe Photoshop to name a few

U.S.A

Champion of social media tools and other technologies, with a track record of creating and implementing successful social media programs, and websites. Keep up-to-date with constantly evolving technologies in the online culture as a whole, and work closely with clients to create innovative, effective Social Media campaigns, and websites.

Las Vegas, Nevada Area

Responsibilities include production of various promotional materials including the Pocket Guide, ticket packets and magazine advertisements from start to finish (including meetings with Business Development Directors, managers, vendors and graphics department). Edit, proof and approve for copy. Apprise sales team regarding sales contests and details of monthly sales meetings. Serve as host and primary contact for all marketing and sales meetings including coordination of all sales numbers reports. Provide guidance and serve as primary point of contact for sponsors, events personnel, vendors, business partners and team members to achieve goals.• Develop copy and artwork for direct mail pieces, brochures and magazines• Chaired committee to create/execute annual charity events (2008/2009)• Constructed and maintained web pages to help market charity events and updated ‘Sabretown’ a social marketing website dedicated to specific target markets

2010Travelocity on Location (promoted from Operations Analyst since 2005)Responsibilities include production of various promotional materials including the Pocket Guide, ticket packets and magazine advertisements from start to finish (including meetings with Business Development Directors, managers, vendors and graphics department). Edit, proof and approve for copy. Apprise sales team regarding sales contests and details of monthly sales meetings. Serve as host and primary contact for all marketing and sales meetings including coordination of all sales numbers reports. Provide guidance and serve as primary point of contact for sponsors, events personnel, vendors, business partners and team members to achieve goals.Develop copy and artwork for direct mail pieces, brochures and magazinesChaired committee to create/execute annual charity events (2008/2009)Constructed and maintained web pages to help market charity events and updated 'Sabretown' a social marketing website dedicated to specific target markets

Las Vegas, Nevada Area

Responsibilities include customer service for all inbound calls and daily operations of this fast paced ticket brokering company. Serve as a liaison between customers, production companies, casinos, hotels, venues and show/tour companies for sales and contract negotiations. Create and implement direct marketing promotions and campaigns with business partners. Responsible for training and motivating staff and directing branch operations including scheduling and event creation/promotion. Ensured staff members are cross trained and reconciled daily transactions for transfer to auditing department. • Promoted internally during turnover (Allstate Ticketing) due to leadership skills and ability to proactively problem solve with vendors and clients.• Chosen to create new system start up for Westin Hotel (LV) and the Venetian including ticketing and SOP’s.• Successfully developed and trained 150+ sales representative specialists for customer care division.• Assisted with domestic travel itineraries and was chosen to work specifically with key international clients.

2009Travelocity on LocationResponsibilities include customer service for all inbound calls and daily operations of this fast paced ticket brokering company. Serve as a liaison between customers, production companies, casinos, hotels, venues and show/tour companies for sales and contract negotiations. Create and implement direct marketing promotions and campaigns with business partners. Responsible for training and motivating staff and directing branch operations including scheduling and event creation/promotion. Ensured staff members are cross trained and reconciled daily transactions for transfer to auditing department. Promoted internally during turnover (Allstate Ticketing) due to leadership skills and ability to proactively problem solve with vendors and clients.Chosen to create new system start up for Westin Hotel (LV) and the Venetian including ticketing and SOP's.Successfully developed and trained 150+ sales representative specialists for customer care division.Assisted with domestic travel itineraries and was chosen to work specifically with key international clients.

Responsibilities included daily operations of the Rio Hotel and Casino Box Office. Lead, directed and managed team to ensure service agreements were executed successfully to exceed customer standards. Balanced box office ticket sales and concessions. Coordinated publicity and managed events in conjunction with various organizations. Served as a liaison between various 'in house' productions, ticketing, hotel and casino to ensure streamlined processes to benefit guests and staff. Consistently proven ability to gain participation of others to benefit company projects.Persuasive ability as a company representative to media, public vendors and collaborative business partners.

Responsibilities included all daily operations for Second City Box Office including scheduling, daily accounting and processing of guest orders. Successfully built shows in the Ticketmaster ticketing system and served as a liaison between Olympia Entertainment, Second City Theater, Hockeytown Café and various 'in house' productions. Managed all gift shop operations for Hockeytown Café. Maximized profitability through superior customer service, effective and prompt communication and follow up with all client concerns.Successfully managed revenue and expenses to reflect budget constraints.