Mitchell Hill Email & Phone Number

Glasgow, Scotland, United Kingdom

Nevis Care at Home is a Glasgow-based service dedicated to providing high-quality, person-centred care. We’re all about ensuring our clients feel respected, independent, and well-cared for, with services tailored to their unique needs and preferences. At the heart of what we do is a deep passion for care, empathy, and understanding, ensuring that every individual receives the best possible support. We currently offer our services in East Dunbartonshire, West Dunbartonshire, and the Glasgow area.As the Founder and Registered Manager of Nevis Care at Home, I’m deeply committed to delivering outstanding, person-centred care services. I’ve always believed in the importance of dignity and respect in care, and that’s the foundation of Nevis.Nevis is registered with the Care Inspectorate, and my SSSC Registration is in progress. We’re a startup with aspirations to provide high-quality, reliable, person-centred care in our community.We aim to build strong relationships with healthcare organisations, local authorities, and most importantly, the families we serve. It’s all about fostering an environment that promotes continuous improvement, professional growth, and a deep respect for the dignity and well-being of the people we serve.

Glasgow, Scotland, United Kingdom

As the Operations Manager at Hands-On Homecare, my role is a multifaceted one that serves as the backbone of our care services. I oversee the day-to-day operations, ensuring that our care teams are well-coordinated and that our services meet the highest standards of quality and compliance. My responsibilities extend from resource allocation and budget management to stakeholder engagement, including liaising with healthcare professionals, clients, and their families.I am deeply committed to the professional development of our staff, recognising that an empowered and well-trained team is crucial for delivering exceptional care. This commitment is further evidenced by my ongoing studies for a PDA in Leadership and Management in Care, as I aim to become a qualified registered manager for my own startup, Nevis Care at Home.My role also involves implementing and overseeing quality assurance measures, ensuring that we not only meet but exceed regulatory standards. I manage our operational budget with a focus on cost-effectiveness, allowing us to deliver top-notch care without compromising on quality. In this capacity, I strive to keep Hands-On Homecare at the forefront of person-centred care, always open to innovation and continuous improvement.

Glasgow, Scotland, United Kingdom

My role in Santander as a Customer Telerelations Advisor was to be the first point of contact for customer queries and day-to-day transactions such as mandate management, money movements, card and online banking enquiries, overdraft enquiries and support with charges and fees, handling complaints and dissatisfaction cases at first contact, offering financial support as well as keeping customers and the bank safe by following stringent identification and verification protocols. My duties and achievements have included:• Working in-line with several key behaviours in order to offer outstanding customer service. Amongst these behaviours are bringing passion, showing respect and giving support and actively collaborating.• Delivering an exceptional level of service to each customer by listening to concerns and answering questions.• Improving myself and my team's Net Promoter Score for customer satisfaction through consistent hard work and dedication to efficient call handling and customer focused tailored customer service.• Adeptly handled a high volume of inbound calls per day, averaging more than 8 calls per hour• Cultivating customer loyalty through exceptional service, promoting repeat custom and client retentions• Carrying out customer identification and verification to ensure compliance with relevant FCA regulations.• Identifying and mitigating potential fraud and transaction risks.

• Processed financial documents including contracts, expense reports and invoices.• Answered enquiries concerning policies, procedures and regulations.• Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.• Supported CEO in managing operational workflow.• Responded to telephone enquiries from clients, vendors and members of public.• Met with patients and families to discuss care and plan of action for future.• Managed payroll for employees.• Created professional business correspondence, spreadsheets and presentations.• Completed full redesign of website to improve navigation, enhance visuals and strengthen search engine rankings.

Bachelor Of Arts - Ba, Business With Human Resource Management, First Class Honours

During my academic journey, I earned a BA (Hons) in Business with specialisations in Marketing and Human Resource Management. My.

Hnd, Business, A

My time at City of Glasgow College was an enriching experience where I undertook an HND in Business Studies. This foundational course.

Hnc, Business, A

Pda, Leadership And Management In Care, A

As of June 2024 I’ve completed the Professional Development Award (PDA) in Leadership and Management in Care, a specialised programme.

Svq4, Health And Social Care Management

Completed alongside my PDA Award, the SVQ4 in Health and Social Care Management was completed with practical assessments, professional.