• Identify and remedy title issues that affect the lien position of home equity loans by analyzing credit documents, working with law firms, financial firms, and other third party or internal affiliates to solve these problems • Named top performer of the team within 3 months on the job• Actively sought out candidates from other teams to cross-train in our department in order to foster better communication and support between the departments• Ran a Kaizen Business Process meeting aimed at drilling down our department’s procedures in an endeavor to make our department more lien• Served on our department’s recognition committee aimed at garnering a greater level of team chemistry, and improving overall team morale• Worked as a liaison with my previous team, senior verification, to relay pertinent information I’ve gathered in my current role to them in an effort to create a bridge between the teams, which has led to changes in both parties procedures which have increased overall productivity, while mitigating risk on both ends.• Currently enrolled in the Wells Fargo Diverse Mentoring Program• Member of the Wells Fargo Innovator’s Club

• Determine lien position of home equity loans using a variety of internal and external research systems• Named top performer of the team and department numerous times• Utilized as a resource for downstream loss mitigation teams to assist with other business objectives• Completed other special projects as needed• Cross-trained into downstream job functions as part of the Business Continuity Plan in an effort to make our department more agile, and better support our partners• Served on a team that performed a pilot of a job tool aimed at reducing overall completion time.

• Facilitated the registration and licensing of annuities agents by providing assurance of their compliance within the state guidelines of the policies