Mitchell Horner Email & Phone Number

Clinton Township, Mi, Us

Clinton Township, Michigan

• Maintain customer relationships through an ongoing customer service process. • Open, maintain, and close accounts with the bank while discovering needs that align with customers' goals to make and/or save money. • Develop a good rapport with business partnerships/colleagues to enhance customer satisfaction. • Reduce risk exposure of the bank through various means and following procedures of the bank, FDIC, and other federal regulations.• Further develop education and knowledge by attending Optimal Customer Relationship clinics and other Personal Development Performance classes.• Meet sales goals while working to increase deposits and deepen lending needs of customers (personal and business).• Partner with other Centers of Influence for potential referrals for increased business as well as referrals from current customers.

Clinton Township, Michigan

Sterling Heights, Mi

• Received 17 guest compliments for going above and beyond normal customer service.• Consistently achieved top 3 Beyond Store status since October 2013.• Helped increase sales on The Beyond Store in excess of 10% YTD (on average).• Communicated to management suggested orders for items not on hand or low in inventory.

Port Huron, Mi

• Effectively developed recruiting game plans to recruit associates and managers to achieve our seasonal staffing goals.• Conveyed a leadership presence while performing daily operations of running the business.• Reduced shrink from -3.93% (42 units per week) to -0.20% (4 units per week) during a 6 month cycle.• Ensured proper completion of weekly and seasonal floorsets by holding the Visual Assistant Manager accountable.• Managed a staff of over 60 associates & 3 assistant managers.• Consistently achieved superior rankings in District Manager Scorecards by managing the metrics we are rated on.

Various Locations

• Successfully adapted to 3 various stores in the Metro Detroit area.• Reduced shrink from 199 units lost/week to 90 units lost/week in one 6 month inventory cycle.• Perfect 5 secret shops (4 times in a row).• Number 14 store in country for Black Friday sales (by volume).• Ranked #1 store (out of 72).• Managed and trained a staff of over 120 associates.• Enforced State & Federal employment/work laws.• Communicated directly with District Manager with store operations, projects, and status of the district while she was out of stores.• Enforced all company policies and procedures.• Nominated for Diversity Champion by District Manager.

Saginaw, Mi

Learned different principles of management each week:• Brand Senses• Human Resources• Recruiting• Loss Prevention• People • Impact Systems• Operations• Diversity• Store Experience• Successfully completed the MIT program 2 weeks early with high marks

Saginaw, Mi

· Maintained all visual displays while assisting with floor coverage.· Supervised and assisted with various floorsets and inventories.· Promoted a positive store experience for all customers.· Conducted recruiting, interviews, orientations, and training of associates.

Bay City, Mi

· Developed and mentored the staff (FOH & BOH).· Managed problems with guests in a professional and suitable manner.· Performed Areas of Responsibilities (AOR).· Handled problematic situations with fellow co-workers through a structured and tailored process.